At a Glance
- Tasks: Join our team to welcome guests, manage bookings, and maintain cleanliness in a luxury hostel.
- Company: CoDE Hostels, a top-rated luxury hostel on the Royal Mile.
- Benefits: Free stays, discounts for friends and family, birthday vouchers, and team events.
- Other info: Opportunities for career growth and community volunteering.
- Why this job: Be part of a vibrant team and create memorable experiences for travellers.
- Qualifications: Enthusiastic, flexible, and passionate about hospitality.
We are seeking professional, self-motivated, driven and enthusiastic individuals to be part of our team, in our luxury hostel on the Royal Mile with CoDE Hostels- The CoURT.
CODE POD HOSTELS
CoDE Pod Hostels offers high quality accommodation in a combination of both double and multi-share Pod bed rooms. We are a Capsule Hotel. Our location just off The Royal Mile, opened mid-August 2019, and consists of 200+ beds as well as communal kitchen and social areas, all designed to the highest standard and in keeping with the historic building we occupy. Our original site in Edinburgh, on Rose Street, is seven years old and has consistently been one of the top-rated hostels in the city across all websites.
WHO YOU ARE
We\'re looking for somebody as passionate as we are about making sure our high standards are maintained as the CoDE family grows.
Role and Responsibilities:
You will need to be flexibile and willing to work a variety of shift patterns inclduing day reception shifts, night reception shifts & housekeeping shifts. Reception work involves food & beverage sales and coffee sales.
Night shifts may not be consistent but flexibility it appreciated. This will allow you to get a grasp on all aspects of the business.
Responsibilities include but are not limited to:
Front of House (Day/Night)
- Welcoming and looking after our guests
- Checking guests in and out
- Upselling Food & Beverage including making coffees on our Barista Coffee Machine.
- Bar work, Beer, Whisky & Gin Sales.
- Kitchen Assistance- working in the kitchen
- Food Runner- Assisting with Food Service
- Events- Running events for guests
- Resolving any guest comments fully
- Processing card payments
- Selling tours and products to make sure our guests have as amazing a time as possible
- Responding to requests, phone calls, emails and reviews in a friendly manner
- Accurately filling in all reporting necessary I.e lost property, Logit tasks
Housekeeping
- Ensure the highest cleanliness standards are met each shift
- Shifts will include accurately taking care of our linen deliveries, stripping and making beds, as well as helping the team with the cleaning of rooms and bathrooms.
- You will also assist in the common areas cleaning and cleaning of kitchens.
- You will work as a team to clean all guest departures ready in time for guest arrivals.
Caring for the building
- Adhering to all Health and Safety policies for our team and our guests
- Ensuring doors are locked
- Reporting maintenance required
- Reporting lost & found
- Ensuring the common areas remain clean and tidy for our guests
- Feeding back any guest comments.
REWARDS The opportunity to be part of an innovative, growing brand where we welcome new ideas and initiatives
- Free stays- Experience the privilege of up to 5 complimentary overnight stays annually, available for you and one additional guest at CoDE & Destiny Student Properties, with certain conditions applying. To secure these stays, please get in touch with your line manager for booking assistance. Stays are subject to availability.
- Family & Friends Discount: Family & Friends Discount: Your friends and family have the opportunity to receive a generous discount of up to 30% on their accommodations at both CoDE and Destiny Student properties. This is available across 7 overnight stays annually. To make a reservation with this special discount, kindly reach out to your immediate supervisor or line manager for assistance.
- Birthday Vouchers- Celebrate your special day with a birthday voucher from us, as a token of our appreciation for you.
- Employee Recognition- CoDE believes publicly recognising employee achievements is a fundamental aspect of building a positive workplace culture and motivating employees to excel in their roles. We will regularly share these achievements in our communication channels.
- Tour Partnership Program- Receive special discounts on day tours with our Tour Partners across the city.
- Staff Food & Beverage Discounts- Employees also receive a 20% discount on all food & beverage.
- Team Events- Partake in frequent employee gatherings or engage in regular team building activities.
- Volunteering days — up to one day paid leave per year to undertake external volunteering work. This could include a day Volunteering at a local charity. This will need approval from management.
If you think you have what it takes, please send your CV and a cover letter telling us why you\'d like to join our team.
Hostel Team Member in Falkirk employer: Code and Destiny Student
CoDE Hostels is an exceptional employer that fosters a vibrant and inclusive work culture, where your contributions are valued and recognised. Located on the historic Royal Mile, our luxury hostel offers unique employee benefits such as complimentary stays, generous discounts for friends and family, and opportunities for personal growth through team events and volunteering days. Join us to be part of a dynamic team dedicated to providing outstanding guest experiences in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hostel Team Member in Falkirk
✨Tip Number 1
Get to know the hostel scene in Edinburgh! Visit local hostels, chat with staff, and understand what makes a great guest experience. This will help you stand out when you apply.
✨Tip Number 2
Be flexible and show your willingness to take on various roles. Highlight your adaptability during interviews, as this is key for a position that involves different shifts and responsibilities.
✨Tip Number 3
Practice your upselling skills! Whether it’s food, drinks, or tours, being able to confidently recommend products can make a big difference. Role-play with friends to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the CoDE family.
We think you need these skills to ace Hostel Team Member in Falkirk
Some tips for your application 🫡
Show Your Passion:When writing your cover letter, let us know why you're excited about joining the CoDE family. Share your enthusiasm for hospitality and how you can contribute to maintaining our high standards.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role of a Hostel Team Member. Focus on customer service skills, flexibility, and any previous roles in hospitality or teamwork.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Code and Destiny Student
✨Know the Hostel Inside Out
Before your interview, make sure you research CoDE Hostels thoroughly. Familiarise yourself with their values, the services they offer, and their unique selling points. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Flexibility
Since the role requires flexibility in shift patterns, be prepared to discuss your availability openly. Share examples of how you've adapted to changing schedules in previous jobs or how you can manage various responsibilities, from front-of-house duties to housekeeping.
✨Demonstrate Your Customer Service Skills
As a Hostel Team Member, you'll be interacting with guests regularly. Prepare to share specific examples of how you've provided excellent customer service in the past. Highlight any experience with upselling or handling guest complaints, as this will be crucial for the role.
✨Bring Your Enthusiasm
CoDE Hostels is looking for passionate individuals. During the interview, let your enthusiasm shine through! Talk about why you love hospitality and how you can contribute to creating a welcoming atmosphere for guests. A positive attitude can go a long way!
