At a Glance
- Tasks: Lead the team, ensure smooth operations, and deliver outstanding guest experiences.
- Company: Join CoDE – The CoURT, a luxury hostel on the iconic Royal Mile.
- Benefits: Enjoy personal development plans, free getaways, and birthday surprises.
- Other info: Flexible hours, great vibes, and opportunities for career progression await you.
- Why this job: Be part of a dynamic team that values growth and celebrates success.
- Qualifications: Experience in hospitality and team leadership is preferred.
Be part of the leadership team at CoDE – The CoURT, Royal Mile. We are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CoDE – The CoURT. As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You will inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CoDE is known for.
About CoDE: CoDE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.
Who You Are: You’re the one who makes it happen. As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service, and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you're on shift, you're the one who sets the tone and drives the experience. Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.
We’re looking for someone who is:
- Passionate about hospitality and guest experience
- Confident in leading a team and taking ownership on shift
- Professional, reliable, and self-motivated
- Flexible and hands-on, with a willingness to jump in wherever needed
Role and Responsibilities: As a Duty Manager, you will:
- Act as the lead on shift, leading by example and ensuring smooth operations
- Support, motivate, and guide the team to deliver excellence in service and standards
- Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift
- Resolve issues confidently and efficiently, ensuring every guest leaves happy
Front of House:
- Welcome and look after our guests
- Manage check-ins, check-outs, and reservations
- Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling)
- Support and oversee events and guest activities
- Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)
Housekeeping & Building Care:
- Supervise and support the housekeeping team to maintain the highest standards of cleanliness
- Help with linen management, room turnaround, and communal area standards
- Ensure the property is safe, secure, and well maintained
- Report maintenance issues and guest feedback promptly
Benefits & Perks:
- Grow With Us – Development That Makes a Difference
- Personal Development Plans: Every team member gets access to a tailored development plan designed to help you achieve your goals—whether you want to climb the ladder, pivot into a new role, or sharpen your skills.
- Growth Mindset Culture: We embrace curiosity and continuous learning. You’ll be encouraged to take initiative, try new things, and learn from every experience.
- Career Progression Opportunities: From internal promotions to cross-functional moves, we’re all about unlocking your potential.
- Learning & Training Access: We offer on-the-job training, leadership coaching, and access to external learning opportunities, so you’re always one step ahead.
- Be Recognised: We celebrate success—loudly. Standout team members are recognised regularly.
- Free Getaways: Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you plus one lucky guest.
- Family & Friends Love: Your loved ones deserve the CoDE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.
- Birthday Surprises: Celebrate your big day with a birthday voucher as a thank-you from us to you.
- Explore More for Less: Enjoy discounted local tours and free entry to our Lost Close Tour.
- Perks on Shift: Get a free hot drink every shift, plus 25% off all food and drinks.
- Team Time: From social events to team-building activities, we’re all about good vibes and great company.
- Give Back: Take a paid volunteering day each year to support causes that matter to you.
- Tips & Rewards: Fair gratuities are shared based on shifts, adding around 50p/hour to your pay.
- Summer KPI Incentives: Earn up to £1/hour extra for smashing performance targets and potentially earning up to an extra £500 over the summer period.
- Commissions: Sales commissions for selling tours.
If you think you have what it takes, please send your CV and a cover letter telling us why you’d like to join our team.
Duty Manager-Hybrid Hotel employer: Code and Destiny Student
CoDE – The CoURT is an exceptional employer that prioritises personal development and career progression, offering tailored development plans and a growth mindset culture. Located on the historic Royal Mile, our luxury hostel provides a vibrant work environment where team members are celebrated for their contributions and enjoy unique perks such as complimentary stays and discounts for friends and family. Join us to be part of a supportive leadership team dedicated to delivering outstanding guest experiences while fostering your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager-Hybrid Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Code and Destiny Student. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Code and Destiny Student
Don't be shy about reaching out to Code and Destiny Student directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager-Hybrid Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Code and Destiny Student and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Code and Destiny Student
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
