Title: Sales Support Coordinator
Date: 24 Jun 2026
Location: United Kingdom, Whiteley, Hampshire, GB
Overview
Reporting to the VP of Sales, the Inside Sales Representative will play a key role in supporting the Sales team through lead generation, customer engagement, and sales operations activities. The role is focused on the Unmanned Systems datalink market, managing inbound enquiries and proactive outbound outreach to build and maintain a strong pipeline of opportunities. The position involves identifying potential customers, understanding their needs, and supporting the sales process from initial contact through to opportunity development.
Key Responsibilities
- Supporting the external Sales team with quoting activities, opportunity updates, and lead creation within the CRM system.
- Managing inbound enquiries and proactively generating leads through outbound calls and targeted campaigns.
- Engaging with customers to understand their needs and identify potential sales opportunities.
- Providing product information and responding to customer queries in a timely and professional manner.
- Maintaining accurate and up-to-date records of customer interactions and opportunities within Salesforce CRM.
- Collaborating with internal teams including Engineering, Operations, and Logistics to support the sales process and customer delivery.
- Participating in sales meetings and contributing to team alignment, pipeline development, and performance tracking.
About You
The ideal candidate will be a customer‑focused sales professional with strong communication skills and a proactive approach to lead generation. They should be comfortable working in a fast‑paced environment, engaging customers over the phone and through digital channels, while maintaining a high level of organisation and attention to detail. A positive, coachable attitude and willingness to learn, plus the ability to manage multiple priorities and contribute to team success, are essential. An interest in technology and the ability to quickly understand customer requirements will help identify and develop sales opportunities.
Qualifications
- 2–5 years’ experience in a sales support or inside sales role.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Confident engaging existing customers by phone.
- Experience using CRM systems, with Salesforce experience preferred.
- Good organisational skills with the ability to manage multiple tasks and priorities.
- Solid understanding of the sales lifecycle and how to identify and develop opportunities.
- Experience with Microsoft Office applications, with knowledge of AI tools for lead generation considered beneficial.
Benefits and Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team that shares ideas and encourages innovation. We value genuine passion for the job and a can‑do attitude.
Benefits
- 25 days annual leave plus Bank holidays
- A generous pension plan, company match up to 9%
- Company bonus scheme
- Annual pay reviews (discretionary)
- A personal approach to training and development
- Employee Assistance Program
- Income protection
- Life assurance
- Flexible core working hours
- Open plan, modern office environment
- Onsite subsidised café
DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation. Our teams are located in Whiteley, Hampshire; USA; Denmark; Singapore; Dubai and Australia.
