At a Glance
- Tasks: Provide first and second-line IT support, resolving technical issues and supporting everyday technology.
- Company: Join Zetron, a global leader in command & control systems with a collaborative culture.
- Benefits: Enjoy competitive pay, private medical cover, 25 days holiday, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
- Why this job: Make a real impact by helping colleagues stay productive and contributing to innovative IT projects.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
About Us
For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centres with field operations, personnel, and constituents. Zetron has more than 400 employees worldwide, including additions to its development, services, sales, support and back-office teams. Zetron is headquartered in Redmond, Washington (USA), with operations throughout the United States such as Knoxville, TN, Canada, the United Kingdom, and Australia to serve its growing global customer base in more than 80 countries around the world.
About the Role
We’re looking for an IT Service Desk Engineer to join our Group Systems team, based at Zetron’s Hull office. Reporting to the IT Lead EMEA, you’ll provide first and second-line IT support to colleagues across the Codan Group, including overseas offices. You’ll help keep employees working productively by resolving technical issues, supporting everyday technology and keeping users informed throughout. This is a hands-on role covering desktop support, Microsoft 365, user account administration and device management. You’ll also contribute to IT projects, share knowledge and identify opportunities to improve our support services.
Key Responsibilities
- Providing first and second-line technical support via phone, email, chat and our ticketing system.
- Logging, prioritising and resolving incidents and service requests within agreed service levels, escalating to specialist teams where needed.
- Maintaining accurate ticket records and keeping users informed of progress and expected resolution times.
- Creating, modifying and disabling user accounts, managing passwords, multi-factor authentication and access permissions.
- Supporting employee onboarding, offboarding and role changes.
- Configuring, deploying and supporting desktops, laptops, mobile devices and peripherals.
- Maintaining hardware and software asset records and coordinating equipment replacements and warranty repairs.
- Supporting Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint and Office applications.
- Troubleshooting business applications, VPN access, remote connectivity, printing and conferencing tools.
- Maintaining support documentation, sharing knowledge and identifying recurring issues and opportunities for improvement.
- Contributing to IT projects and improvements to support processes, tools and systems.
Required Experience
- Proven background in an IT helpdesk or desktop support role.
- Practical knowledge of Windows operating systems, Microsoft Office, networking and systems administration.
- Experience using Active Directory to administer user accounts and access.
- Experience configuring hardware and software and diagnosing and resolving technical faults.
- A strong commitment to customer service, with the ability to explain technical issues clearly and keep users informed.
- Good problem-solving skills and attention to detail.
- Strong time management and organisational skills, with the ability to prioritise competing support requests.
- A collaborative approach, curiosity and a willingness to learn and share knowledge.
- A degree in Information Technology, Computer Science, Business Information Systems or Business Administration, or equivalent industry experience.
You’ll need to be prepared to undergo security screening to SC level. The role also requires occasional domestic and overseas travel, a valid passport and flexibility around working hours when required.
Benefits:
Located in Hull our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organisation. At Zetron we not only create and stand behind products that help save lives, but our employees are also offered a competitive compensation and benefits package, including:
- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days.
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
IT Service Desk Engineer in Hull employer: Codan Limited
Codan Limited is an excellent employer that fosters a collaborative culture, encouraging innovation and teamwork among its employees. With benefits such as 25 days of annual leave, a pension plan, and flexible working hours, the company prioritises employee well-being and work-life balance. Additionally, there are ample opportunities for professional growth within the sales support team, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Codan Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Codan Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Codan Limited!
✨Direct Apply to Codan Limited
Let's not forget to apply directly through the Codan Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer in Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Codan Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Codan Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Codan Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
