At a Glance
- Tasks: Support clients and deliver engaging digital campaigns with a dynamic team.
- Company: Join Coda, a global leader in digital commerce and innovation.
- Benefits: Enjoy competitive salary, flexible work, and vibrant team events.
- Other info: Be part of an inclusive culture that values every individual.
- Why this job: Make an impact in a fast-paced environment while growing your skills.
- Qualifications: Strong communication, organisation, and problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
Coda is a global growth engine for commerce, bringing together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, enhancing our reach and capabilities across B2B and B2C commerce.
Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. Our B2B business works with publishers and brands to support growth across markets. We manage catalogue, prepaid and distribution services that extend reach globally, and operate Giftcloud’s rewards and incentives capabilities.
On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, mobiletopup.co.uk and other local sites that provide secure access to digital credit, game vouchers, gift cards and prepaid products. Coda’s culture is centered on respect, clarity, ownership, and collaboration.
Giftcloud provides businesses with a platform to deliver innovative digital campaigns to engage, reward and acquire new and existing customers. Launched in 2014 as Europe’s first entirely digital gifting app and website, Giftcloud enables users to get instant access to digital gift cards and works with some of the UK’s biggest companies and brands.
We are looking for a Client Operations Executive to join our growing team and provide support to both clients and the wider team. The role will primarily focus on supporting the set up and delivery of client campaigns, maintaining the Giftcloud platform and ensuring rewards are sent to the relevant customers accurately and promptly.
What Will I Do?
- Support the Account team to manage and deliver the Giftcloud service.
- Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns.
- Create and process orders for clients, including handling large volumes of data.
- Liaise with clients over email, phone and occasionally face to face.
- Support the customer care team with escalations and refunds while championing best practice in customer service.
- Implement and advise on new customer care processes and improvements based on client or customer feedback.
- Onboard new content and audit existing content to ensure accuracy and good customer experience.
- Liaise with gift card providers via email.
- Use Google Slides and Google Sheets/Excel to assist in preparing reports, client presentations, process flows and how-to guides.
- General administration across all the Giftcloud Platforms.
- Meet all agreed performance objectives, including areas for personal development.
- Assist with ad-hoc tasks and support with company projects as required.
What I have:
- Excellent verbal and written communication skills.
- Highly organised with exceptional attention to detail.
- Ability to manipulate raw data for use in analysis and campaign delivery.
- Proficient user of MS Office and Google Docs.
- Works accurately and meets deadlines in a fast-paced environment.
- Determined, with an ability to overcome obstacles in a fast-paced business.
- Remains calm under pressure and exerts a positive influence.
- Professional, confident, self-motivated and enthusiastic.
- Desire for continuous personal improvement.
- Strong problem-solving skills.
- Team player with a proactive and professional attitude.
Our Benefits:
- Competitive salary and benefits package.
- Workplace pension.
- Opportunities for professional growth and career advancement.
- A vibrant, inclusive, and collaborative work environment.
- Regular team events and social activities.
- Flexible working arrangements.
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Client Operations Executive in Bristol employer: Coda
Coda is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a comprehensive benefits package. As a Client Operations Executive at Giftcloud, you will thrive in a dynamic team environment that fosters professional growth and innovation, with ample opportunities for career advancement and regular team events to enhance collaboration and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Executive in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what they value, especially around collaboration and innovation, so you can show how you fit right in with their vibe.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Client Operations Executive role. Highlight your organisational skills and problem-solving abilities to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our awesome team at Coda.
We think you need these skills to ace Client Operations Executive in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Operations Executive role. Highlight your relevant experience and skills that align with what we do at Giftcloud, especially in client management and campaign delivery.
Show Off Your Communication Skills:Since this role involves liaising with clients and supporting the customer care team, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is free from typos and errors. You can even mention specific examples of how your attention to detail has positively impacted your previous work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Coda
✨Know the Company Inside Out
Before your interview, take some time to research Coda and Giftcloud. Understand their services, culture, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Operations Executive, communication is key. Prepare examples of how you've successfully liaised with clients or handled customer service issues in the past. Be ready to demonstrate your verbal and written communication skills during the interview.
✨Be Data Savvy
Since the role involves handling large volumes of data, brush up on your data manipulation skills. Familiarise yourself with Google Sheets and Excel, and be prepared to discuss how you've used these tools in previous roles to analyse data or improve processes.
✨Emphasise Teamwork and Problem-Solving
Coda values collaboration and a proactive attitude. Think of specific instances where you've worked as part of a team to overcome challenges. Highlight your problem-solving skills and how you can contribute positively to the team dynamic.
