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For Companies At a Glance
- Tasks: Provide second line IT support for O365, Exchange, Citrix, and Active Directory.
- Company: Join a global retail brand with a strong reputation in Central London.
- Benefits: Structured career path, competitive salary, and great benefits.
- Why this job: Make an impact in a dynamic environment while developing your IT skills.
- Qualifications: Experience with O365, Citrix, and Active Directory; ITIL v4 required.
- Other info: Opportunity to visit different offices and engage with senior stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking a second line Technical Support Engineer to work on a permanent basis for a global and reputable commercial retail brand based in Central London (onsite full time 5 days pw).
Responsibilities
- Provide second line technical support for O365, Exchange, Citrix, and Active Directory environments.
- Deal with a range of stakeholders by phone or desk side.
- Visit different London-based offices as required; role will be based onsite full time.
- Support a global brand environment with a structured career path and associated benefits.
Qualifications
- O365 advanced Exchange and O365 Support experience.
- Citrix knowledge.
- Active Directory Administration.
- Ideally some knowledge of networking - Patching, racks etc.
- Ideally some 3rd line experience (not essential).
- ITIL v4 required.
- Used to dealing with a range of (and including) senior stakeholders by phone or desk side.
- May be required to visit different London-based offices - therefore this role will be based onsite full time.
How to apply
Please apply for more details and a discussion. Please let me know if this is of interest. If you are not interested or available, we do offer a very good 'pass it on referral fee' for successful applicants.
Second line IT Technical Support Engineer employer: CODA Technology Services
Contact Detail:
CODA Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second line IT Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss O365, Exchange, Citrix, and Active Directory. We want you to shine when they ask about your experience!
✨Tip Number 3
Show your personality! When you get the chance to meet stakeholders, whether over the phone or in person, let your enthusiasm for tech and problem-solving come through. It’s not just about skills; they want to see if you’re a good fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Second line IT Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365, Exchange, Citrix, and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our second line IT Technical Support Engineer role. Share your passion for tech support and how you’ve successfully dealt with stakeholders in the past.
Show Off Your Soft Skills: Technical skills are crucial, but don’t forget to mention your soft skills too! We love candidates who can communicate effectively and handle various stakeholders with ease. Give us examples of how you've done this in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at CODA Technology Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Exchange, Citrix, and Active Directory. Be ready to discuss specific scenarios where you've used these technologies, as this will show your practical experience and understanding.
✨Prepare for Stakeholder Interaction
Since you'll be dealing with a range of stakeholders, practice how you would explain technical issues in simple terms. Think about examples where you've successfully communicated with non-technical users, as this will highlight your interpersonal skills.
✨Showcase Your Problem-Solving Skills
Be prepared to walk through a technical problem you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answer, demonstrating your analytical thinking and ability to work under pressure.
✨Understand the Company Culture
Research the global brand you're applying to. Familiarise yourself with their values and mission. This will help you tailor your answers to align with their culture, showing that you're not just a fit for the role but also for the company.
