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For Companies At a Glance
- Tasks: Provide expert IT support for O365, Exchange, Citrix, and Active Directory.
- Company: Join a global retail brand with a strong reputation in Central London.
- Benefits: Enjoy competitive benefits and a structured career path with ITIL v4 certification.
- Why this job: Engage with diverse stakeholders and enhance your technical skills in a dynamic environment.
- Qualifications: Advanced O365 skills and knowledge of Citrix, Active Directory, and networking preferred.
- Other info: Onsite presence required five days a week across various London offices.
The predicted salary is between 36000 - 60000 £ per year.
A global and reputable commercial retail brand in Central London is looking for a Second Line Technical Support Engineer to provide expertise in O365, Exchange, Citrix, and Active Directory. The role demands engagement with various stakeholders and onsite presence in different London offices five days a week.
Ideal candidates should possess:
- Advanced O365 skills
- Knowledge of Citrix and Active Directory
- Ideally some networking experience
Additional qualifications such as ITIL v4 certification are required, supporting a structured career path and competitive benefits.
Second-Line IT Support Engineer: O365/Exchange, Citrix & AD employer: CODA Technology Services
Contact Detail:
CODA Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second-Line IT Support Engineer: O365/Exchange, Citrix & AD
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with O365, Exchange, Citrix, and Active Directory. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific projects where you've used O365 or Citrix. Real-life examples make you stand out!
✨Tip Number 3
Stay updated on industry trends! Follow blogs, podcasts, or forums related to IT support and the tools you’ll be working with. This knowledge not only helps in interviews but also shows your passion for the field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Second-Line IT Support Engineer: O365/Exchange, Citrix & AD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365, Exchange, Citrix, and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Show Off Your ITIL Knowledge: If you’ve got ITIL v4 certification, make sure to mention it! We value structured approaches to IT service management, so let us know how this qualification has shaped your work in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CODA Technology Services
✨Know Your Tech Inside Out
Make sure you brush up on your O365, Exchange, Citrix, and Active Directory knowledge. Be ready to discuss specific scenarios where you've used these technologies, as well as any troubleshooting steps you've taken. This will show that you're not just familiar with the tools, but that you can effectively use them in real-world situations.
✨Engage with Stakeholders
Since the role involves working with various stakeholders, think about how you can demonstrate your communication skills. Prepare examples of how you've successfully collaborated with different teams or clients in the past. This will highlight your ability to engage effectively and build relationships within a corporate environment.
✨Showcase Your ITIL Knowledge
If you have an ITIL v4 certification, be prepared to discuss how you've applied ITIL principles in your previous roles. If you don’t have direct experience, read up on ITIL best practices and be ready to explain how they can improve IT service management. This shows your commitment to structured processes and continuous improvement.
✨Prepare for Onsite Scenarios
Since this role requires onsite presence, think about how you would handle support requests in a busy office environment. Prepare to discuss how you manage time and prioritise tasks when dealing with multiple issues at once. This will demonstrate your ability to thrive in a dynamic setting and provide excellent support under pressure.
