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- Tasks: Create and maintain technical documentation for infrastructure and network systems.
- Company: Join a dynamic team collaborating globally on cutting-edge infrastructure projects.
- Benefits: Enjoy flexible working arrangements and opportunities to enhance your skills.
- Why this job: Make an impact by translating complex tech into clear content for diverse audiences.
- Qualifications: Experience in technical writing with a focus on infrastructure and network technologies required.
- Other info: Contract position with potential for extension; ideal for proactive communicators.
We are seeking a Technical Author with good infrastructure experience. This will be on a contract basis for initially a couple of months (OSIR35). It will require someone who is proactively working with Global teams to collaborate with infrastructure areas and has good communication skills to also work with senior technical stakeholders.
Responsibilities:
- Develop and maintain comprehensive technical documentation for infrastructure and network systems.
- Collaborate with engineers and subject matter experts to gather detailed technical information and translate it into clear, concise documentation.
- Write and update presentations for Exec level, policy documents, HLD/LLD, system architecture guides.
- Ensure all documentation is clear, consistent, and aligned with company standards.
- Create diagrams, flowcharts, and visuals to help explain complex systems and processes.
- Conduct reviews to ensure accuracy and maintain quality across all technical content.
- Tailor content to suit various audiences, including engineers, end-users, and non-technical stakeholders.
Experience required:
- Proven experience as a Technical Writer with expertise in Infrastructure and Network technologies.
- Infrastructure areas include: Commvault backup, Cisco Networking/wireless, Azure Local (HCI Stack), Server Hardening.
- Requires someone who can adapt work for different audiences including non-technical senior stakeholders (i.e. high-level presentations).
- Needs to turn conversations or diagrams into High-Level Designs (HLDs), Low-Level Designs (LLDs), or policy documents without being spoon-fed.
- Comfortable navigating things like SharePoint, Visio, Confluence to gather information or test understanding.
- Experience with technical writing tools (e.g. Confluence, JIRA, and similar platforms).
- Knowledge of cloud platforms (Azure).
- Ideally some knowledge of ServiceNow (as workflows will be created within ServiceNow).
Please contact me for more information and to discuss. Thanks!
IT Technical Author (Infrastructure) employer: CODA Technology Services
Contact Detail:
CODA Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Author (Infrastructure)
✨Tip Number 1
Familiarise yourself with the specific infrastructure technologies mentioned in the job description, such as Commvault backup and Cisco Networking. This will not only help you understand the role better but also allow you to speak confidently about these topics during interviews.
✨Tip Number 2
Brush up on your technical writing skills by reviewing examples of High-Level Designs (HLDs) and Low-Level Designs (LLDs). Being able to discuss your approach to creating these documents will demonstrate your expertise and understanding of the requirements.
✨Tip Number 3
Network with professionals who are currently working in similar roles or within the infrastructure domain. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to showcase your ability to tailor content for different audiences. Think of examples where you've successfully communicated complex information to non-technical stakeholders, as this is a key requirement for the role.
We think you need these skills to ace IT Technical Author (Infrastructure)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Technical Author position. Familiarise yourself with the specific infrastructure technologies mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in technical writing, especially in infrastructure and network technologies. Make sure to include any specific tools you've used, such as Confluence or JIRA, and mention your ability to create HLDs and LLDs.
Craft a Compelling Cover Letter: In your cover letter, emphasise your communication skills and your experience working with global teams and senior stakeholders. Provide examples of how you've successfully translated complex technical information into clear documentation.
Showcase Your Technical Skills: If applicable, include links to any previous work or samples of your technical documentation. This could be diagrams, flowcharts, or policy documents that demonstrate your ability to convey complex information effectively.
How to prepare for a job interview at CODA Technology Services
✨Showcase Your Technical Writing Skills
Prepare samples of your previous technical documentation, especially those related to infrastructure and network systems. Be ready to discuss how you approached each project and the tools you used, such as Confluence or JIRA.
✨Understand the Audience
Demonstrate your ability to tailor content for different audiences. Bring examples of how you've adapted complex technical information for non-technical stakeholders or senior executives in the past.
✨Familiarise Yourself with Key Technologies
Brush up on the specific technologies mentioned in the job description, like Commvault backup, Cisco Networking, and Azure. Being able to speak knowledgeably about these will show your expertise and readiness for the role.
✨Prepare for Collaboration Questions
Since the role involves working with global teams, be prepared to discuss your experience collaborating with engineers and subject matter experts. Think of examples where you successfully gathered information and translated it into clear documentation.
