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- Tasks: Drive sales and ensure client satisfaction while matching families with creative nannies.
- Company: Join CocoRio, the UK's leading parent tech startup with a mission-driven culture.
- Benefits: Competitive salary, commission opportunities, remote work, and leadership training.
- Why this job: Be part of a growing startup where your impact is visible and valued.
- Qualifications: Strong organisational skills, results-driven mindset, and passion for our mission.
- Other info: Flexible working environment with significant career growth potential.
The predicted salary is between 28000 - 42000 £ per year.
CocoRio is the UK’s leading parent tech startup, connecting families and businesses with exceptional creative professionals—including musicians, actors, and dancers—who work as inspiring creative nannies. After several years of hands-on experimentation across D2C and B2B, CocoRio is now profitable and entering a structured growth phase. Our systems are increasingly automated, our B2B proposition refined, and we are ready to scale with intention.
We are seeking a Sales and Customer Success Officer to support CocoRio’s growth across D2C and B2B. This is a hands-on, high-ownership role, reporting directly to CEO Corinna Bordoli.
The role combines:
- D2C Sales & Customer Success: manage client onboarding, support the sales process, match families with creative nannies, and provide ongoing client support
- B2B Customer Success: manage client relationships post-sale, support renewals, and re-engage previous clients to drive repeat business
You will play a key role in ensuring client satisfaction, operational excellence, and smooth delivery of CocoRio’s services.
Key Responsibilities
- D2C Sales & Customer Success: Support the D2C sales process, including client onboarding and package transitions; Match families with creative nannies and manage the ongoing client relationship; Provide high-quality client support to ensure satisfaction and retention; Assist with ad hoc recruitment to meet client demand; Identify opportunities for upselling or expanding services within D2C
- B2B Customer Success: Manage ongoing relationships with existing B2B clients to maximise renewals and repeat business; Re-engage previous B2B clients to support re-conversion; Collaborate with CEO and teams to ensure service delivery and client satisfaction; Collect client feedback and contribute to process improvements
Strategy & Reporting
- Prepare documentation for leadership reviews and stakeholder alignment
- Anticipate risks, identify opportunities, and propose solutions
- Support continuous improvement of systems, workflows, and tools
Project Goals
- Ensure D2C operations and client management are efficient, high-quality, and scalable
- Support B2B customer success to increase recurring and repeat business
- Contribute to process improvements and automation informed by client feedback
- Support recruitment to ensure supply meets demand
Essential Skills & Experience
- Strong organisational and prioritisation skills
- Results-driven, with clear ownership of outcomes
- Excellent attention to detail
- Strong commercial and business acumen
- Broad understanding of startup operations, including numeracy, data analysis, and systems
- Adaptable, fast learner; works well independently and collaboratively
- Confident and diplomatic communicator
- Passion for CocoRio’s mission
Desirable Experience
- Experience as a founder or early-stage startup team member
- B2B or consultative sales experience
- Existing connections in events, education, or corporate sectors
Core Competencies
- Customer-centric, data-informed decision making
- Sales-oriented with strategic thinking
- Strong time management and prioritisation
- Positive, solution-focused problem solving
- Lean, agile working mindset
- Collaborative teamwork with individual accountability
- Emerging leadership capability
Terms & Benefits
- Full-time, permanent role
- Salary: £35,000/year, with significant upside through 2% commission on annual net revenue (renewals and own business) and vested equity
- Work model: Primarily remote, flexible working supported
- Fully subsidised Hansenbeck Leadership and Sales training (in-person preferred)
- Start date: March 2026 (TBC)
Why Join CocoRio?
This is a rare opportunity to join a mission-led, profitable startup at the point it transitions from scrappy experimentation to structured scale. You will have real influence, visible impact, and the chance to grow alongside the business.
How to Apply
To apply, please email your CV and cover letter to corinna@cocorio.co.uk. We look forward to hearing from you.
Sales and Customer Success Officer in London employer: CocoRio
Contact Detail:
CocoRio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Success Officer in London
✨Tip Number 1
Get to know CocoRio inside out! Research their mission, values, and services. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Sales and Customer Success Officer role.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer success. Think about specific examples from your past that demonstrate your skills and how you can contribute to CocoRio's growth.
✨Tip Number 4
Don’t forget to apply through our website! It shows you're genuinely interested and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Sales and Customer Success Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales and Customer Success Officer role. Highlight relevant experience in D2C and B2B sales, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for CocoRio’s mission and how your skills align with the role. Be genuine and let your personality come through.
Showcase Your Results: When detailing your past experiences, focus on results-driven achievements. Use numbers and examples to illustrate how you’ve successfully managed client relationships or driven sales in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this exciting opportunity at CocoRio!
How to prepare for a job interview at CocoRio
✨Know the Company Inside Out
Before your interview, make sure you research CocoRio thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and customer success skills. Think about times when you successfully onboarded clients or re-engaged previous customers. Be ready to discuss how you can apply these skills at CocoRio.
✨Demonstrate Your Problem-Solving Ability
CocoRio is looking for someone who can identify opportunities and propose solutions. Prepare to discuss challenges you've faced in previous roles and how you overcame them. This will showcase your proactive mindset and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's growth plans, how they measure client satisfaction, or what success looks like in this role. This shows you're engaged and thinking about how you can contribute to their success.
