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For Companies At a Glance
- Tasks: Provide 2nd and 3rd line support, troubleshoot complex issues, and mentor team members.
- Company: Friendly IT services business with a supportive, low-ego culture.
- Benefits: Competitive salary, 22 days holiday, health cash plan, and ongoing training.
- Other info: Enjoy autonomy, no micromanagement, and opportunities for client site visits.
- Why this job: Join a close-knit team, enjoy variety, and make a real impact on clients' IT environments.
- Qualifications: Strong 2nd/3rd line support experience and a customer-focused mindset.
The predicted salary is between 35000 - 40000 £ per year.
Are you fed up with being boxed into one narrow support function? Do you enjoy getting properly stuck in — from first-line queries right through to complex infrastructure work? Are you looking for a senior support role in a small, friendly team where attitude matters just as much as technical ability?
This is a full-time, permanent Senior Support Engineer role (2nd / 3rd line), working for a growing IT services business supporting a local and national client base across cloud, on‑prem and managed services. You’ll be part of a close‑knit technical team, trusted to get on with the job and make a real difference to customers.
Location & working pattern
- Based on‑site in Northampton
- Standard hours 8:00am – 5:30pm
- No weekends, no on‑call
- After probation, one day per week working from home
- Some client site visits required (mainly local; occasional UK travel)
- Full UK driving licence and own transport required (mileage paid at 45p per mile)
Salary & benefits
- £35,000 – £40,000 basic salary (depending on experience)
- Permanent role
- 22 days holiday + bank holidays, plus 1 extra day per year of service
- Company pension scheme
- Health cash plan
- Company laptop and mobile phone
- Ongoing technical training and development
What you’ll actually be doing
- You’ll sit at senior level within a small support team, covering 2nd and 3rd line support, while still being happy to roll your sleeves up when needed.
- Handling 2nd & 3rd line technical support across servers, desktops, networks and cloud environments
- Providing overflow support to 1st line when required
- Troubleshooting and resolving complex technical issues via phone, remote and on‑site support
- Installing and supporting servers, networks, hardware and software
- Working with Windows Server, Active Directory, Azure, Microsoft 365 and Intune
- Supporting virtualised environments (Hyper‑V / VMware)
- Configuring and supporting routers, firewalls, VPNs, Wi‑Fi and switches
- Managing backup, disaster recovery and security solutions
- Assisting with projects, rollouts and client site deployments
- Acting as a technical mentor within the team where appropriate
- Building strong, trusted relationships with customers and spotting opportunities to improve their IT environment
What we’re looking for
- This role is as much about attitude and flexibility as it is about technical skill.
- Have strong 2nd/3rd line support experience in an MSP or similar environment
- Be comfortable working across Windows Server, AD, Azure, Microsoft 365 and networking
- Enjoy variety — from first-line troubleshooting to complex infrastructure work
- Be hands‑on, adaptable and happy to help wherever needed
- Have a customer‑focused mindset and communicate clearly with non-technical users
- Be comfortable working in a small team where everyone mucks in
- Hold a full UK driving licence and be happy with occasional client travel
Nice to have
- Experience with Linux and/or macOS
- Familiarity with tools such as Datto, NinjaOne, UniFi, Draytek, Dell, HP or Acronis
- Relevant technical certifications
A bit about the environment
This is a genuinely supportive, low‑ego environment where people enjoy working together. It’s a small team, there’s plenty of banter, and no one hides behind job titles. You’ll be trusted to do your job properly, supported when you need it, and never micromanaged. If you enjoy variety, autonomy and being treated like an adult — you’ll feel right at home here.
Senior Support Engineer - IT in Northampton employer: Coconut Lime Ltd
Contact Detail:
Coconut Lime Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer - IT in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Support Engineer role. You never know who might have the inside scoop on a job that’s perfect for you!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical skills and be ready to discuss your experience with Windows Server, Azure, and troubleshooting complex issues. We want to see how you think on your feet!
✨Tip Number 3
Show off your personality! This role values attitude just as much as technical ability. Be yourself during interviews and let your passion for IT shine through. Remember, they’re looking for someone who fits into their friendly team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive, low-ego environment.
We think you need these skills to ace Senior Support Engineer - IT in Northampton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about why you’re passionate about IT support and how you enjoy working in a team.
Tailor Your Application: Make sure to customise your application for this role. Highlight your experience with 2nd and 3rd line support, and mention specific technologies like Windows Server, Azure, or networking that you’ve worked with. We love seeing relevant examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. Remember, we appreciate good communication skills, especially when it comes to explaining technical stuff to non-techies!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Coconut Lime Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, Azure, and networking. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Focus
Since this role values a customer-focused mindset, prepare examples of how you've built strong relationships with clients in the past. Think about times when you’ve gone the extra mile to ensure customer satisfaction, as this will highlight your attitude and flexibility.
✨Embrace the Team Spirit
This position is all about being part of a close-knit team, so be ready to talk about your experiences working collaboratively. Share instances where you’ve helped out colleagues or taken on different roles within a team to get the job done.
✨Prepare for a Bit of Banter
Given the friendly environment described, don’t shy away from showing your personality during the interview. A bit of light-heartedness can go a long way, so be yourself and engage in the conversation — it’ll help you connect with the interviewers and demonstrate that you’d fit right in.