At a Glance
- Tasks: Lead daily operations, ensuring an outstanding guest experience and managing a passionate team.
- Company: Cocomelt London, a premium chocolate cafe redefining dessert experiences.
- Benefits: Growth opportunities as we expand, plus a fun, dynamic work environment.
- Why this job: Join a fast-growing team and indulge your passion for hospitality and chocolate.
- Qualifications: 2 years in hospitality with 1 year in management; love for customer service is essential.
- Other info: Be part of our exciting journey into e-commerce and new locations!
The predicted salary is between 30000 - 42000 £ per year.
A Bit About Us
Cocomelt London is a premium chocolate cafe that is redefining the way people experience chocolate desserts and drinks. Our philosophy blends simplicity of ingredients with indulgence, quality, creativity and comfort - all within a setting designed to feel warm and welcoming, like a friend’s home. There is a lot of room to grow at Cocomelt as we expand into e-commerce and open new locations across London (and internationally). We’re growing fast and looking for exceptional people to join us on this exciting journey.
What You’ll Do
- Lead and oversee daily operations, ensuring outstanding guest experience.
- Be the constant face of energy and passion on the floor, with focus on quality in everything you do!
- Achieve and exceed monthly targets.
- Jumping in where needed - we believe in the saying 'one hand can’t clap'. You’ll work side by side with the team and help out where needed.
- Hire, train, and develop your team - fostering a positive and high performing culture.
- Maintain exceptional service standards, ensuring guests feel welcomed and valued.
- Implement operational strategies to drive efficiency.
- Manage cost control, revenue targets, and wastage.
- Take part in our monthly social media shoots and be comfortable on camera.
- Ensure topnotch cleanliness across the cafe.
- Ensure full compliance with health & safety regulations, licensing laws, and company policies.
Who You Are
- A people’s person – You thrive around people and you are passionate about customer service and building guest experiences.
- Detail obsessed - nothing slips past you when it comes to quality, cleanliness, or operations.
- Love all things hospitality and going above and beyond for our guests and teams.
- A leader at heart – loves mentoring, developing, and motivating teams.
- A self-starter who thrives wearing multiple hats and taking ownership.
- Business oriented and analytical – comfortable with numbers, targets, and decision making.
- Social savvy – you love Instagram and TikTok, and understand the importance of social media for our brand.
Minimum Requirements
- At least 2 years experience in hospitality with 1 year experience in management (Barista experience is a plus).
- Strong spoken and written English.
- Level 2 or 3 food safety certificate.
- Authorised to work full-time in the UK.
- Available to work evenings and weekends.
- Proficiency in writing emails, using Excel and Google Docs.
Cafe Manager employer: Cocomelt London
Contact Detail:
Cocomelt London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out Cocomelt's social media and website to see how they engage with their customers and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about hospitality, think of examples from your past experiences where you've gone above and beyond for guests or your team. Be ready to share these stories during your interview to showcase your passion for customer service.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! If you can, connect with current employees on LinkedIn or other platforms. Ask them about their experiences at Cocomelt and what they love about working there. This can give you insider info and make a great impression.
✨Tip Number 4
When you apply, do it through our website! It shows you're serious about joining the team and makes it easier for us to track your application. Plus, it gives you a chance to highlight your personality and fit for the role right from the start.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share any experiences or stories that highlight your passion for the sweet stuff and how it connects to your hospitality journey.
Highlight Your Leadership Skills: Make sure to emphasise your leadership experience. We want to see how you've motivated and developed teams in the past. Use specific examples to show us how you’ve created a positive culture in your previous roles.
Be Detail-Oriented: Since we’re all about the small details, don’t forget to proofread your application. A clean, well-structured application reflects your attention to detail, which is super important in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cocomelt!
How to prepare for a job interview at Cocomelt London
✨Know Your Chocolate
Since Cocomelt is all about premium chocolate, make sure you brush up on your chocolate knowledge. Be ready to discuss different types of chocolate, their origins, and how they can be used in desserts and drinks. This will show your passion for the product and your fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. Highlighting your leadership style will resonate well with the hiring team, especially since they’re looking for someone who can foster a positive culture.
✨Emphasise Customer Experience
Cocomelt values outstanding guest experiences, so come armed with stories that demonstrate your commitment to customer service. Share specific instances where you went above and beyond for guests, as this will align perfectly with their philosophy of hospitality.
✨Be Social Media Savvy
Since the role involves participating in social media shoots, it’s important to show your understanding of platforms like Instagram and TikTok. Prepare to discuss how you would promote the cafe online and engage with customers through these channels, showcasing your creativity and social skills.