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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and driving service excellence.
- Company: Join Cocomelt London, a premium chocolate café with a passion for hospitality.
- Benefits: Opportunities for growth, a fun work environment, and a chance to indulge in chocolate daily.
- Why this job: Be part of an exciting journey, creating memorable experiences for chocolate lovers.
- Qualifications: 2 years in hospitality, 1 year in management, and a love for all things chocolate.
- Other info: Dynamic role with social media involvement and a focus on team development.
The predicted salary is between 30000 - 42000 £ per year.
A Bit About Us
Cocomelt London is a premium chocolate café serving fresh, insanely yummy chocolate desserts that look good and taste even better. Known for our viral sushi crepes and canned iced drinks, we’re growing fast and looking for exceptional people to join us on this exciting journey.
There is a lot of room to grow at Cocomelt as we open new locations across London (and internationally), so we are looking for individuals keen to join us, with a keen interest in hospitality and providing the best customer experience.
The role
We’re on the hunt for a Manager who lives and breathes hospitality, loves people, is a chocolate addict, and is obsessed with the details. At Cocomelt, we don’t just serve desserts, we create experiences that people remember, share, and come back for. If you’re a natural leader, a clean freak (in the best way), and thrive in a fast paced, creative environment, then you’ll fit right in with us.
What You’ll Do
- Lead and oversee daily restaurant operations, ensuring an outstanding guest experience.
- Drive service and sales and be the constant face of energy and passion on the floor, with focus on quality in everything we do!
- Work side by side with the team – serving tables, greeting and seating guests and jumping in where needed (one team, one dream!).
- Inspire, train, and motivate the team, fostering a positive and high performance culture.
- Maintain exceptional service standards, ensuring guests feel welcomed and valued.
- Develop and implement operational strategies to drive efficiency and profitability.
- Manage financial performance, including budgets, cost control, and revenue targets.
- Oversee recruitment, training, and team development.
- Take part in our monthly social media shoots and be comfortable on camera.
- Ensure top-notch cleanliness across the café.
- Ensure full compliance with health & safety regulations, licensing laws, and company policies.
Who You Are
- A people’s person – you thrive with people and you are passionate about customer service and building guest experiences.
- Detail obsessed – nothing slips past you when it comes to quality, cleanliness, or operations.
- Love all things hospitality and going above and beyond for our guests and teams.
- A leader at heart – loves mentoring, developing, and motivating teams.
- A self‑starter who thrives wearing multiple hats and taking ownership.
- Business oriented and analytical – comfortable with numbers, targets, and decision making.
- Social savvy – you love Instagram and TikTok, and understand the importance of social media for our brand.
Minimum Requirements
- At least 2 years experience in hospitality with 1 year experience in management (Barista experience is a plus)
- Strong spoken and written English
- Authorised to work full‑time in the UK
- Available to work evenings and weekends
- Proficiency in writing emails, using Excel and Google Docs.
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Cafe Manager employer: Cocomelt London
Contact Detail:
Cocomelt London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out Cocomelt's social media and website to see how they engage with their customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about hospitality, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your passion for creating memorable experiences.
✨Tip Number 3
Show off your leadership style! Prepare to discuss how you've motivated and developed teams in the past. Cocomelt is looking for someone who can inspire others, so be sure to highlight your ability to foster a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Cocomelt family. We can’t wait to see your application!
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as we want to see that you truly care about creating memorable experiences.
Be Detail-Oriented: We’re obsessed with details at Cocomelt, so make sure your application reflects that! Double-check for any typos or errors, and ensure your layout is clean and professional. This shows us you take pride in your work.
Highlight Your Leadership Skills: As a potential manager, we want to know how you inspire and motivate your team. Include examples of how you've led a team in the past, whether it’s through training or fostering a positive culture. We love seeing natural leaders!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our journey at Cocomelt!
How to prepare for a job interview at Cocomelt London
✨Know Your Chocolate
Since Cocomelt is all about premium chocolate desserts, make sure you brush up on your chocolate knowledge. Be ready to discuss your favourite chocolate dishes and how you would enhance the customer experience with them. Show your passion for chocolate and how it ties into hospitality!
✨Showcase Your Leadership Skills
As a potential Cafe Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated and trained teams in the past. Think about specific situations where you turned challenges into successes, and be ready to share those stories during the interview.
✨Emphasise Customer Experience
Cocomelt values exceptional guest experiences, so come prepared with ideas on how to elevate service standards. Think about how you would handle difficult situations or complaints, and be ready to discuss how you ensure every guest feels welcomed and valued.
✨Get Social Media Savvy
Since the role involves participating in social media shoots, show your understanding of platforms like Instagram and TikTok. Bring examples of successful campaigns or posts you've been involved with, and share your ideas on how to promote Cocomelt's unique offerings online.
