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- Tasks: Lead our e-commerce strategy and enhance the online shopping experience for chocolate lovers.
- Company: Join COCOBA Ltd, a growing brand crafting premium chocolates for unforgettable gifting.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Creative freedom to shape customer experiences and lead a dynamic team.
- Why this job: Be at the forefront of digital marketing in a fast-expanding gifting brand.
- Qualifications: Experience in e-commerce management and a passion for digital marketing is essential.
The predicted salary is between 43000 - 78000 £ per year.
We are a growing chocolate company specialising in beautifully crafted, premium chocolates for gifting. We are stocked in department stores, gift stores, and export to various countries. Our mission is to turn every gift into a memorable experience, from the first click to the final bite.
The role is hybrid.
This role offers an exciting opportunity for a strategic thinker with strong management skills and a passion for digital marketing to drive growth and engagement. We’re looking for a strategic, organised, creative, and results-driven Online Manager / Head of eCommerce to oversee our digital presence and day-to-day online operations. You’ll be responsible for managing and growing our e-commerce platforms, improving the customer journey, and ensuring our online store runs smoothly and efficiently.
Key Responsibilities- Manage and optimise our e-commerce website (products, pricing, content, promotions)
- Work with our online agency to drive growth and engagement
- Oversee online orders, fulfilment workflows, and coordination with operations teams
- Monitor website performance, campaign performance, conversions, and customer behaviour
- Manage digital campaigns in collaboration with marketing (email, promotions, seasonal gifting)
- Maintain organised records of campaign results, budgets, and schedules and foster effective communication within the team and with external partners to ensure alignment on objectives
- Manage a small team, providing leadership, guidance, and training as required
- Help to grow the online team as we expand
- Ensure accurate product listings, inventory updates, and gifting options
- Handle customer inquiries related to online orders and gifting experiences
- Identify opportunities to improve UX, sales, and customer satisfaction
- Proven experience managing an e-commerce store or online business
- Strong understanding of online sales funnels, UX, and digital merchandising
- Excellent organisational and communication skills
- Excellent analysis skills with the ability to interpret data to optimise campaigns
- Comfortable working with e-commerce platforms (e.g., Shopify, Klaviyo etc.)
- Data-driven mindset with attention to detail
- Strong organisational skills with the ability to manage multiple projects simultaneously through effective time management
- Skilled in copywriting with an understanding of B2C marketing strategies
- Passion for premium products, gifting, or food brands is a plus
- Hybrid work environment
- Opportunity to grow with a fast-expanding gifting brand
- Creative freedom to shape the online customer experience
- Competitive salary based on experience
This role is ideal for a proactive professional eager to lead innovative online initiatives while demonstrating exceptional organisational abilities in a fast-paced environment.
Online manager / Head of eCommerce in Rochester employer: COCOBA Ltd
Contact Detail:
COCOBA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online manager / Head of eCommerce in Rochester
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on LinkedIn or via email. A friendly message expressing your interest can really make you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with people in the industry, attend relevant events, and join online forums. The more connections you make, the better your chances of landing that dream role at COCOBA Ltd.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your previous work in eCommerce and digital marketing. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the COCOBA family. Don’t miss out!
We think you need these skills to ace Online manager / Head of eCommerce in Rochester
Some tips for your application 🫡
Show Your Passion for E-commerce: When you're writing your application, let your enthusiasm for e-commerce shine through! Share specific examples of how you've driven growth in previous roles and why you love the digital marketing space. We want to see that spark!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. Use keywords from the posting to show us you understand what we're looking for. It’s all about making that connection!
Be Data-Driven: Since we’re all about optimising campaigns and improving customer journeys, include any data or metrics that showcase your achievements. Whether it’s conversion rates or campaign performance, numbers speak volumes and help us see your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at COCOBA Ltd
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of e-commerce platforms like Shopify and Klaviyo. Be ready to discuss how you've optimised online stores in the past, as well as any specific strategies you've used to improve customer journeys and sales funnels.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in previous roles. Bring examples of how you've monitored website performance or campaign results, and be ready to explain how you interpreted that data to optimise future campaigns.
✨Demonstrate Leadership Experience
Since this role involves managing a small team, think of examples where you've provided guidance or training. Highlight your ability to foster effective communication within a team and how you've aligned objectives with external partners.
✨Passion for the Product
Express your enthusiasm for premium products and gifting. Share any personal experiences or insights related to the chocolate industry or similar sectors, as this will show your genuine interest in COCOBA Ltd's mission to create memorable gifting experiences.