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- Tasks: Lead and elevate a new client services division, overseeing high-value projects.
- Company: Join a respected creative production agency known for innovative global experiences.
- Benefits: Competitive salary with potential earnings over £100K and opportunities for growth.
- Why this job: Be at the forefront of creativity and innovation in a dynamic industry.
- Qualifications: Senior-level experience in client services within the creative or events sector required.
- Other info: Represent the company at industry events and play a key role in business development.
The predicted salary is between 80000 - 120000 £ per year.
The CoCo Group is proud to be partnering with a highly respected creative production agency to find a Client Services Director ready to lead, build, and elevate a newly formed division that will be central to their continued growth.
This is a unique opportunity to join an organisation known for turning ambitious creative concepts into globally celebrated experiences across sports, events, immersive, exhibitions, retail, and media. With a reputation built on innovation and technical brilliance, our client is poised for exciting expansion — and they need a strategic leader to help make it happen.
You’ll establish and lead a brand-new client services function, becoming the cornerstone of client relationships. You will work closely with internal teams and senior stakeholders, overseeing high-value projects from pitch to delivery while growing and diversifying existing and new client accounts.
- Represent the company at industry events, exhibitions, and trade shows
- Oversee proposals and pitch creation, leading negotiations and contract agreements
- Onboard and manage client accounts, ensuring premium delivery at every stage
You are an experienced leader from the experiential, events or creative industries — with a passion for storytelling, a sharp commercial eye, and the ability to command a room. Senior-level client services experience in the creative, experiential or events sector is required, along with proven success in business development and account growth.
Contact Detail:
CoCo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Director
✨Tip Number 1
Network actively within the creative and experiential industries. Attend industry events, exhibitions, and trade shows to meet potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully led teams or projects. Be prepared to share specific examples of how you've driven client satisfaction and account growth in previous roles.
✨Tip Number 3
Familiarise yourself with the latest trends in experiential marketing and creative production. Being knowledgeable about current innovations will help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Think about how you would onboard new clients and ensure premium delivery, as this will be crucial for the role and demonstrate your strategic thinking.
We think you need these skills to ace Client Service Director
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Services Director position. Understand the key responsibilities and required skills, such as leadership in experiential and creative industries, business development, and client relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in client services, particularly in the creative or events sector. Emphasise your leadership roles, successful projects, and any measurable outcomes that demonstrate your ability to grow client accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for storytelling and your strategic vision for the new client services function. Use specific examples from your past experiences to illustrate how you can contribute to the company's growth and success.
Highlight Industry Knowledge: In your application, mention your familiarity with industry trends and your experience representing companies at events and exhibitions. This will show that you are not only qualified but also engaged with the creative production landscape.
How to prepare for a job interview at CoCo Group
✨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in the experiential or creative sectors. Highlight your ability to inspire and motivate others while driving projects to completion.
✨Understand the Company’s Vision
Research the creative production agency thoroughly. Understand their recent projects, values, and future goals. This knowledge will allow you to align your answers with their vision and show that you're genuinely interested in contributing to their growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenario-based questions where you might need to outline how you would handle specific client situations or project challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Commercial Acumen
Since the role involves business development and account growth, be ready to discuss your commercial strategies. Share examples of how you've successfully identified new opportunities and expanded client accounts in previous roles, showcasing your sharp commercial eye.
