At a Glance
- Tasks: Lead catering customer service and ensure smooth delivery of orders.
- Company: Join a vibrant catering team at Coco, known for exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to shine and grow.
- Why this job: Be the face of our catering service and make customers smile every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Catering service lead supports the continued growth and operational excellence of the Coco catering business by delivering exceptional customer service, supporting operational execution and actively contributing to sales growth.
About the Role
The role acts as the primary on-the-day contact for catering customers, ensuring every order is delivered accurately, efficiently and with a high level of care and communication.
Responsibilities
- Customer Service: Act as the primary point of contact for all live catering orders. Proactively monitor deliveries and communicate updates clearly to customers. Resolve issues quickly and effectively before escalation. Conduct post-delivery follow-ups to ensure customer satisfaction. Build strong relationships with catering customers through professional and proactive communication. Deliver an exceptional customer experience on every order. Provide broader customer service support for the stores business.
- Operations: Support the Central Kitchen operations during peak periods. Assist with order packing, organisation and quality control. Coordinate closely with courier partners to ensure smooth delivery execution. Ensure all catering orders leave the kitchen to the highest operational standards. Provide operational support and cover for the Central Kitchen Manager when required (Catering only). Maintain strong organisation and attention to detail within a fast-paced environment.
- Business Development: Source and generate new corporate catering leads. Support the growth of existing catering accounts through proactive communication. Identify opportunities to upsell and increase average order value. Reactivate lapsed customers and encourage repeat business. Support the continued growth of Coco Caters through lead generation and relationship management.
Qualifications Skills & Behaviours
- Customer focused – always puts the customer experience first.
- Organised – able to prioritise effectively and remain calm under pressure.
- Proactive – identifies issues and opportunities before being asked.
- Clear communicator – confident communicating with customers, couriers and operational teams.
- Positive attitude – brings energy and professionalism to the role every day.
- Attention to detail – understands the importance of accuracy and presentation.
- Commercial awareness – understands the impact of retention, upselling and customer relationships.
- Team player – supports colleagues and contributes positively to the wider operation.
- Resilient – comfortable operating within a fast-paced and demanding environment.
- Accountable – takes ownership and follows through on responsibilities.
Catering Customer Service Lead employer: Coco di Mama
Coco is an exceptional employer that prioritises employee growth and development within a vibrant and supportive work culture. As a Catering Customer Service Lead, you will enjoy the benefits of working in a dynamic environment where your contributions directly impact customer satisfaction and business success, all while being part of a team that values collaboration and innovation. Located in a bustling area, Coco offers unique opportunities for networking and professional advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Customer Service Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coco di Mama. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coco di Mama before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Catering Customer Service Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coco di Mama:Your cover letter is your chance to shine! Tell us why you want to work at Coco di Mama specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coco di Mama!
How to prepare for a job interview at Coco di Mama
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
