At a Glance
- Tasks: Be the friendly face of our practice, managing patient enquiries and supporting admin tasks.
- Company: Join Cockfosters Medical Centre, a caring GP surgery in the Enfield/Barnet area.
- Benefits: Gain valuable experience with full training provided in a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and collaboration with healthcare professionals.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Strong communication, organisational skills, and a willingness to learn are essential.
The predicted salary is between 37000 - 44000 £ per year.
We are looking to recruit a friendly, organised and motivated Receptionist / Administrator to join our team. This is a varied role combining patient-facing reception duties with administrative support for the Practice Management Team. The successful candidate will play an important role in ensuring the smooth day-to-day running of the practice whilst providing excellent customer service to our patients.
Main duties of the job include:
- Greeting and assisting patients and visitors.
- Answering telephone calls and responding to patient enquiries.
- Booking, amending and cancelling appointments.
- Processing patient requests and signposting where appropriate.
- Managing incoming and outgoing correspondence.
- Maintaining confidentiality and accurate patient records.
- Updating patient demographics and records.
- Processing workflow and administrative tasks.
- Scanning, photocopying and document management.
- Maintaining electronic filing systems.
- Preparing meeting packs, agendas and taking minutes.
- Maintaining staff records, training records and compliance folders.
- Supporting audits, patient surveys and Friends & Family Test administration.
- Assisting with recruitment administration.
- Maintaining IT equipment inventories and logging support tickets.
- Supporting patient communication campaigns and general practice administration.
We are looking for an organised and proactive individual who enjoys working in a fast-paced environment, has excellent communication skills, and is confident using computer systems. Previous experience in a healthcare setting would be advantageous but is not essential, as full training will be provided.
About us: Cockfosters Medical Centre is a long-standing GP surgery serving our local community in Enfield/Barnet area. We are committed to delivering safe, effective and compassionate care, supported by strong administrative systems and a collaborative team environment.
Person Specification:
- Excellent communication and organisational skills.
- Good IT skills and ability to learn new systems.
- Ability to work in a fast-paced environment whilst maintaining attention to detail.
- Previous experience working within General Practice.
- Experience using EMIS Web.
- Experience processing repeat prescriptions.
- Experience workflowing clinical correspondence.
Receptionist employer: Cockfosters Medical Centre
Cockfosters Medical Centre is an excellent employer, offering a supportive and collaborative work environment where you can make a meaningful impact on patient care. With a commitment to employee growth, we provide comprehensive training and opportunities for professional development, ensuring that our team members thrive in their roles. Located in the vibrant Enfield/Barnet area, our practice fosters a friendly atmosphere, making it an ideal place for those seeking a rewarding career in healthcare.
Contact Details:
Cockfosters Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cockfosters Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cockfosters Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cockfosters Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cockfosters Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cockfosters Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cockfosters Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cockfosters Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cockfosters Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cockfosters Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
