At a Glance
- Tasks: Lead strategic account management for NHS Trusts, driving performance and growth.
- Company: Cochlear, a leader in hearing healthcare with a commitment to innovation.
- Benefits: Competitive salary, flexible working, 25 days holiday, and health perks.
- Other info: Join a supportive team focused on equal opportunities and professional growth.
- Why this job: Make a real impact in healthcare while building strong relationships.
- Qualifications: 3-5 years in NHS or MedTech account management with strong strategic skills.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager (KAM) is the strategic commercial lead for a defined set of NHS Trusts and providers, acting as the single point of contact across Cochlear’s implant and upgrade portfolio. This role is responsible for driving account performance, building trusted stakeholder relationships, and creating sustainable growth plans that align with customer priorities and patient needs. Working closely with Clinical Account Managers, Surgical Managers, and engagement teams, the KAM helps remove pathway barriers, supports service development, and positions Cochlear as a long-term strategic partner.
Location: Field-based role, covering accounts within Cambridge, Oxford, Birmingham, Bristol and Cardiff.
What you will do:
- Lead the commercial strategy across a portfolio of NHS Trusts and providers, with ownership of account performance, forecasting, and growth planning.
- Develop and execute annual account plans aligned to Trust priorities, budget cycles, and broader business objectives.
- Build and maintain strong relationships with senior clinical, managerial, procurement, finance, and commissioning stakeholders.
- Understand end-to-end patient pathways and identify opportunities to improve access, remove bottlenecks, and support service development.
- Work in partnership with engagement teams to strengthen referral networks and support growth in implant and upgrade pathways.
- Use data, insights, and market intelligence to shape account strategies, monitor performance, and identify new opportunities.
- Coordinate education, training, and knowledge-sharing opportunities that support customer capability and advocacy.
- Ensure all activities are carried out in line with ABHI Code, GDPR, NHS codes of conduct, and internal governance requirements.
- Maintain strong territory and account management discipline, including CRM accuracy, activity planning, and cross-functional alignment.
About You:
- You bring strong strategic account management and commercial acumen, with the ability to build credibility and influence with senior NHS stakeholders and commissioners.
- You are confident working across complex, multi-stakeholder environments and translating insight, data, and customer needs into practical growth plans.
- You have excellent organisational, analytical, and communication skills, along with strong financial planning, forecasting, and pipeline management capability.
- You are collaborative, proactive, and customer-focused, ideally with a good level of CRM experience and a commitment to delivering a seamless customer experience.
Required Skills & Experience:
- NHS or MedTech key account management experience, ideally gained over 3–5+ years.
- Experience managing complex, multi-stakeholder Trust accounts.
- Strong strategic account management and commercial skills.
- Ability to influence senior NHS stakeholders and commissioners.
- Financial planning, forecasting, and pipeline management capability.
- Excellent organisational, analytical, and communication skills.
- Good level of CRM and administrative discipline.
- Bachelor’s degree in business, life sciences, healthcare management, or a related field.
- Fluent English.
Desired Skills:
- Experience in hearing aids, ENT, or the wider hearing healthcare sector would be beneficial.
- Experience supporting service redesign or business case development.
- Confidence presenting at senior clinical and managerial levels.
- Familiarity with Miller Heiman strategic selling.
Cochlear Offers You:
- Competitive salary.
- 25 days holidays (plus UK Bank Holidays).
- Company pension.
- Flexible working patterns and the possibility to work remotely up to 40% per week.
- Yearly salary review.
- Pension scheme.
- Group Life Insurance.
- Group Income Protection.
- Employee Referral Bonus.
- Service Anniversary Reward.
- Cycle to work scheme.
- Vitality health care.
- Medicash cashplan.
- Free use of gym on business park and paid exercise classes available.
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
Key Account Manager in Taunton employer: Cochlear
Cochlear is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, flexible working patterns, and a comprehensive benefits package including health care and a pension scheme. With a strong commitment to fostering a collaborative and inclusive work culture, employees are empowered to build meaningful relationships with NHS stakeholders while driving impactful change in patient care across key locations such as Cambridge, Oxford, Birmingham, Bristol, and Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Taunton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the NHS and MedTech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Research is key! Dive deep into the specific NHS Trusts you’re targeting. Understand their priorities, challenges, and how Cochlear’s offerings can make a difference. This knowledge will help you tailor your conversations and show that you’re genuinely interested in their needs.
✨Tip Number 3
Practice your pitch! Whether it’s a casual chat or a formal meeting, being able to clearly articulate how you can add value to the Trusts is crucial. Role-play with a friend or record yourself to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After meetings or networking events, send a quick thank-you note or a message summarising your discussion. It keeps you on their radar and shows your commitment to building those important relationships.
We think you need these skills to ace Key Account Manager in Taunton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience with NHS Trusts and how you've built relationships in similar environments. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your strategic account management skills. Use numbers and examples to illustrate how you've driven growth or improved processes in past roles. This helps us see your impact!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Cochlear
✨Know Your NHS Landscape
Familiarise yourself with the specific NHS Trusts and providers you'll be working with. Understand their priorities, challenges, and how Cochlear's offerings can align with their needs. This knowledge will help you build credibility and demonstrate your commitment to their success.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to developing and executing account plans. Be ready to share examples of how you've successfully driven growth in previous roles, particularly in complex, multi-stakeholder environments. Highlight your ability to translate data and insights into actionable strategies.
✨Build Relationships Before the Interview
If possible, connect with current or former employees of Cochlear or the NHS Trusts you're targeting. This can provide valuable insights into the company culture and expectations, and it may even give you a leg up during the interview by demonstrating your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to navigate complex situations. Think of specific scenarios where you've removed barriers or improved patient pathways, and be ready to discuss the outcomes. This will showcase your practical experience and strategic mindset.
