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For Companies At a Glance
- Tasks: Lead commercial strategies and build relationships with NHS Trusts to improve patient access.
- Company: Cochlear, a top medical device company transforming lives through hearing solutions.
- Benefits: Competitive salary, flexible working, and the chance to make a real difference.
- Other info: Field-based role covering major UK cities with excellent career growth potential.
- Why this job: Join a mission-driven team and impact lives positively every day.
- Qualifications: Strong account management skills and ability to influence senior stakeholders.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Change people’s lives and love what you do! Cochlear develops world‑leading medical devices that help people hear and be heard. As a top 100 medical device company and market‑leader in implantable hearing devices, more people choose a Cochlear‑branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Key Account Manager (KAM) is the strategic commercial lead for a defined set of NHS Trusts and providers, acting as the single point of contact across Cochlear’s implant and upgrade portfolio. This role is responsible for driving account performance, building trusted stakeholder relationships, and creating sustainable growth plans that align with customer priorities and patient needs.
Location: Field‑based role covering accounts within Cambridge, Oxford, Birmingham, Bristol and Cardiff.
What you will do:
- Lead the commercial strategy across a portfolio of NHS Trusts and providers, with ownership of account performance, forecasting, and growth planning.
- Develop and execute annual account plans aligned to Trust priorities, budget cycles, and broader business objectives.
- Build and maintain strong relationships with senior clinical, managerial, procurement, finance, and commissioning stakeholders.
- Understand end‑to‑end patient pathways and identify opportunities to improve access, remove bottlenecks, and support service development.
- Work in partnership with engagement teams to strengthen referral networks and support growth in implant and upgrade pathways.
- Use data, insights, and market intelligence to shape account strategies, monitor performance, and identify new opportunities.
- Coordinate education, training, and knowledge‑sharing opportunities that support customer capability and advocacy.
- Ensure all activities are carried out in line with ABHI Code, GDPR, NHS codes of conduct, and internal governance requirements.
- Maintain strong territory and account management discipline, including CRM accuracy, activity planning, and cross‑functional alignment.
About You:
You bring strong strategic account management and commercial acumen, with the ability to build credibility and influence with senior NHS stakeholders and commissioners. You are confident working across complex, multi‑stakeholder environments and translating insight, data, and customer needs into practical growth plans. You have excellent organisational, analytical, and communication skills, along with strong financial planning, forecasting, and pipeline management capability. You are collaborative, proactive, and customer‑focused, ideally with a good level of CRM experience and a commitment to delivering a seamless customer experience.
Key Account Manager employer: Cochlear
Contact Detail:
Cochlear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at Cochlear. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research Cochlear’s products and their impact on patients’ lives. Be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate; you’re someone who genuinely cares about making a difference.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your strategic account management experience and any relevant achievements that showcase your ability to build relationships with NHS stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about making a difference in people’s lives through Cochlear’s innovative solutions. Be sure to connect your skills to the job description.
Showcase Your Data Skills: Since this role involves using data and insights, don’t forget to mention any experience you have with data analysis or market intelligence. We want to see how you can shape strategies based on solid information!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cochlear
✨Know Your Stuff
Before the interview, dive deep into Cochlear's products and their impact on patients' lives. Understand the specifics of the Key Account Manager role and how it fits within the NHS Trusts. This knowledge will help you answer questions confidently and show your genuine interest in making a difference.
✨Build Relationships
Since this role involves building strong relationships with senior stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples from your past experiences where you've successfully engaged with clients or partners, especially in complex environments.
✨Data is Your Friend
Familiarise yourself with how to use data and insights to drive account strategies. Be ready to discuss how you've used data in previous roles to identify opportunities or improve performance. This will show that you can translate insights into actionable plans, which is crucial for the KAM position.
✨Be Proactive and Collaborative
Cochlear values a proactive and collaborative approach. Think of examples where you've worked as part of a team to achieve a common goal or taken the initiative to solve a problem. Highlighting these experiences will demonstrate that you're a good fit for their culture and the role.