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- Tasks: Be the first point of contact for customers, providing support and resolving issues.
- Company: Cochlear is a global leader in implantable hearing solutions, transforming lives through sound.
- Benefits: Enjoy competitive salary, flexible working options, and ongoing training in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: Previous customer service experience is a plus, but not essential; training will be provided.
- Other info: Opportunity to travel within the UK for events and workshops.
The predicted salary is between 30000 - 42000 £ per year.
At Cochlear, we are a global leader in implantable hearing solutions. Our mission is to connect people to the world of sound, enabling them to lead full and active lives. With over 40 years of innovation, we provide life-changing hearing implants to people around the world, empowering them to overcome hearing loss. We work closely with healthcare professionals and recipients to deliver exceptional service and ensure the best hearing outcomes. Join our team in Addlestone and make a real difference in people's lives.
We are looking for an enthusiastic and compassionate Customer Service Coordinator who thrives in a dynamic, customer-facing role. You will be the first point of contact for our customers, offering both technical and product support, with a special focus on the unique needs of individuals with hearing impairments. If you are someone who enjoys problem-solving, values building relationships, and has a passion for providing exceptional customer care, this is the role for you.
What We're Looking for:
- Previous experience in a customer service role, ideally within healthcare or medical devices (not essential).
- Proficiency with CRM (Salesforce) and ERP (Oracle) systems (not essential as on job training will be given).
- Strong interpersonal and communication skills, both written and verbal.
- A team player with strong problem-solving and relationship-building abilities.
- Ability to stay organized while managing multiple tasks and prioritizing customer needs.
- Familiarity with the needs of hearing-impaired individuals is a plus.
Your Responsibilities:
- Be the first line of contact for all customer inquiries, offering support through multiple communication channels.
- Ensure timely responses to customer orders, confirmations, and manage invoicing and product availability.
- Provide product, technical, and clinical assistance to recipients and clinics, ensuring swift resolution of issues.
- Collaborate with internal Cochlear teams to assist with technical or clinical queries.
- Process orders promptly and ensure compliance with country-specific procedures.
- Onboard new customers, including registering them onto the appropriate programs and promoting Cochlear's range of services and products.
- Coordinate after-sales care, handling returns, repairs, and exchanges with ease.
- Stay up to date with product upgrades and clinical procedures, enhancing your ability to provide expert advice.
- Occasionally travel within the UK to attend conferences, workshops, and customer events.
Your Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
- The chance to work for a global leader in hearing implant solutions, making a real difference in people's lives.
- Ongoing product training and support to stay at the forefront of industry knowledge.
- A collaborative and inclusive work environment.
If you are passionate about delivering high-quality customer support and making a difference in the lives of individuals with hearing loss, apply today to join Cochlear's mission of giving the gift of hearing!
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect.
Customer Service Coordinator, Transactional employer: Cochlear
Contact Detail:
Cochlear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator, Transactional
✨Tip Number 1
Familiarise yourself with Cochlear's products and services. Understanding their hearing solutions will not only help you in customer interactions but also show your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practice active listening and empathy, as these are crucial when dealing with customers, particularly those with hearing impairments.
✨Tip Number 3
Network with current or former employees of Cochlear. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Stay updated on industry trends related to hearing solutions and customer service best practices. This knowledge can set you apart and demonstrate your commitment to professional growth in the field.
We think you need these skills to ace Customer Service Coordinator, Transactional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you have worked in healthcare or medical devices. Emphasise your communication skills and any experience with CRM or ERP systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Cochlear's mission. Mention specific examples of how you've provided exceptional customer care in the past and how you can contribute to their team.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Highlight situations where you successfully resolved customer issues, particularly in a fast-paced environment.
Research Cochlear: Familiarise yourself with Cochlear's products and services. Understanding their mission and the needs of hearing-impaired individuals will help you tailor your application and show your genuine interest in the company.
How to prepare for a job interview at Cochlear
✨Understand Cochlear's Mission
Before your interview, take some time to research Cochlear and its mission to connect people to the world of sound. Being able to articulate how you align with their values and goals will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in dynamic environments. Be ready to discuss how you've handled challenging situations and provided exceptional support.
✨Familiarise Yourself with Hearing Impairments
Since the role focuses on supporting individuals with hearing impairments, it’s beneficial to understand their unique needs. Research common challenges they face and think about how you can provide tailored support.
✨Demonstrate Team Collaboration
Cochlear values teamwork, so be prepared to discuss how you’ve successfully collaborated with others in previous roles. Highlight any experiences where you worked with cross-functional teams to achieve a common goal.
