At a Glance
- Tasks: Change lives by providing expert clinical support and training on Cochlear Implant products.
- Company: Join a top 100 medical device company making a real difference in hearing healthcare.
- Benefits: Enjoy competitive salary, flexible working, 25 days holiday, and health perks.
- Other info: Work in a supportive environment with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that empowers clinicians and improves patient outcomes.
- Qualifications: Strong clinical expertise in Cochlear Implants and experience in training healthcare professionals.
The predicted salary is between 40500 - 49500 £ per year.
Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Clinical Manager will provide expert clinical support across Cochlear’s portfolio, with a strong focus on Cochlear Implants. This role is key to helping clinicians and multidisciplinary teams use Cochlear solutions safely and effectively, while supporting high-quality patient outcomes.
Working closely with audiologists, ENT surgeons, speech and language therapists, NHS Trusts, private providers, and internal Cochlear teams, you will deliver clinical education, product training, technical guidance, and support for complex case management. You will also contribute to upgrade programmes, pathway improvement, and service efficiency initiatives.
Location: Field-based role covering London and the surrounding region west of London extending to Southampton, requiring regular travel to NHS Trusts and partner organisations across the territory.
What you will do:
- Deliver high-quality clinical training on Cochlear Implant products to audiologists, surgeons, and multidisciplinary teams.
- Support clinical teams with device programming, troubleshooting, patient management, activations, and follow-up appointments, where appropriate.
- Provide expert input on complex Cochlear Implant cases and collaborate with internal teams to resolve escalated clinical issues.
- Support upgrade pathways, including candidacy, counselling, fitting workflows, troubleshooting, and patient communication.
- Help clinics identify opportunities to improve patient pathways, reduce bottlenecks, and increase service efficiency.
- Build trusted relationships with clinical teams across NHS Trusts and private providers and act as a key clinical point of contact.
- Represent Cochlear at clinical meetings, conferences, workshops, and professional events.
- Maintain accurate documentation in Salesforce Healthcloud and ensure compliance with relevant quality, governance, and data protection standards.
About You:
- You bring strong clinical expertise in Cochlear Implants or implantable hearing technologies and are confident supporting clinicians in complex clinical environments.
- You enjoy delivering training, sharing knowledge, and helping clinical teams feel confident in their use of products and best-practice approaches.
- You are collaborative, proactive, and patient-focused, with the ability to build strong relationships across multidisciplinary teams.
- You are comfortable working independently while partnering closely with internal teams to deliver a consistent, high-quality customer experience.
Required Skills & Experience:
- Strong clinical expertise in Cochlear Implants and/or implantable hearing technologies.
- Experience delivering clinical training, product education, or technical support to healthcare professionals.
- Experience supporting complex clinical cases, troubleshooting, or patient management within hearing healthcare or implantable devices.
- Excellent communication, presentation, problem-solving, and relationship-building skills.
- Ability to analyse clinical workflows and support pathway optimisation.
- Bachelor’s or Master’s degree in Audiology, Hearing Science, Speech and Language Therapy, or a related clinical field.
- Fluent English.
Desired Skills:
- Experience within NHS Cochlear Implant or implantable hearing services.
- Experience supporting surgical workflows, activations, follow-up appointments, or complex Cochlear Implant cases.
- Knowledge of lean pathway design, service improvement, or clinical workflow optimisation.
- Experience delivering regional or multi-site clinical training.
- HCPC registration in Audiology, or equivalent clinical certification, would be desirable.
- Experience using Salesforce CRM or Salesforce Healthcloud.
Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have invested over $2 billion AUD in research and development.
Cochlear Offers You:
- Competitive salary
- 25 days holidays (plus UK Bank Holidays)
- Company pension
- Flexible working patterns and the possibility to work remotely up to 40% per week
- Yearly salary review
- Pension scheme
- Group Life Insurance
- Group Income Protection
- Employee Referral Bonus
- Service Anniversary Reward
- Cycle to work scheme
- Vitality health care
- Medicash cashplan
- Free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
Clinical Manager employer: Cochlear
Cochlear is an exceptional employer that empowers its employees to make a significant impact on people's lives through innovative medical devices. With a strong focus on collaboration and inclusivity, the company offers flexible working patterns, comprehensive benefits, and ample opportunities for professional growth within a purpose-driven environment. Joining Cochlear means being part of a dedicated team that values your contributions and supports your development while making a difference in over 180 countries.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cochlear.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cochlear.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cochlear, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cochlear.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cochlear.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cochlear. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cochlear. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cochlear
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cochlear’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
