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For Companies At a Glance
- Tasks: Drive growth and adoption of innovative bone conduction and acoustic implant solutions.
- Company: Join Cochlear, a leading medical device company transforming lives through technology.
- Benefits: Enjoy competitive salary, flexible working, 25 days holiday, and health perks.
- Other info: Be part of a dynamic team dedicated to improving patient outcomes.
- Why this job: Make a real difference in people's lives while advancing your career in healthcare.
- Qualifications: Experience in medical devices or NHS account management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Opportunity
The Acoustics Account Manager (AAM) is responsible for driving the growth and adoption of Cochlear’s bone conduction and acoustic implant solutions across a defined territory of NHS Trusts and private providers. This role focuses on delivering excellence in account execution, building strong clinical and stakeholder relationships, and achieving agreed commercial objectives. Working closely with audiology teams, ENT departments, and internal clinical and commercial colleagues, you will play a key role in optimising patient pathways, supporting service development, and positioning Cochlear as a trusted partner within acoustics services.
Location: field-based role covering accounts within Scotland and Northern England.
What you will do
- Develop and execute territory-level account plans aligned to regional and national strategy
- Own territory performance, including forecasting, pipeline management, and delivery of growth targets
- Build and maintain strong relationships with audiologists, ENT clinicians, procurement teams, and service leads
- Support the optimisation of clinical pathways to improve patient access, service efficiency, and overall experience
- Identify opportunities to grow adoption across Baha, Osia, and acoustic upgrade pathways
- Use data and market insights to guide decision-making, monitor performance, and uncover new opportunities
- Coordinate and deliver education, training, and support for healthcare professionals
- Ensure all activities are conducted in line with ABHI Code, GDPR, NHS requirements, and internal governance
- Maintain strong CRM discipline, ensuring accurate activity tracking, forecasting, and reporting
- Collaborate cross-functionally with clinical, surgical, marketing, and commercial teams to support account success
About You
- You bring strong account management and commercial execution capability, with the ability to build credibility with NHS stakeholders
- You are confident working in a multi-stakeholder environment and managing competing priorities across a territory
- You have a structured and organised approach, with strong planning, forecasting, and CRM discipline
- You are proactive, collaborative, and customer-focused, with a strong commitment to supporting patient outcomes and service development
- You are comfortable working closely with clinical teams and supporting pathway improvements at a local level
Required Skills & Experience
- Experience in medical devices, healthcare, or NHS account management (typically 2+ years)
- Experience managing Trust-level or multi-stakeholder accounts
- Strong relationship-building and stakeholder engagement skills
- Sound territory planning, forecasting, and pipeline management capability
- Strong organisational, communication, and analytical skills
- Good level of CRM and administrative discipline
- Bachelor’s degree in business, life sciences, healthcare, audiology, or a related field
- Fluent English
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have invested over $2 billion AUD in research and development.
Cochlear Offers You:
- Competitive salary
- 25 days holidays (plus UK Bank Holidays)
- Company pension
- Flexible working patterns and the possibility to work remotely up to 40% per week
- Yearly salary review
- Pension scheme
- Group Life Insurance
- Group Income Protection
- Employee Referral Bonus
- Service Anniversary Reward
- Cycle to work scheme
- Vitality health care
- Medicash cashplan
- Free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
Acoustics Account Manager - Bone Conduction & Acoustic Implant Solutions employer: Cochlear Limited
Contact Detail:
Cochlear Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Acoustics Account Manager - Bone Conduction & Acoustic Implant Solutions
✨Tip Number 1
Network like a pro! Reach out to current employees at Cochlear or in the medical device field on LinkedIn. Ask them about their experiences and any tips they might have for landing the Acoustics Account Manager role.
✨Tip Number 2
Prepare for the interview by understanding Cochlear's products inside out. Familiarise yourself with bone conduction and acoustic implant solutions, and think about how you can contribute to optimising patient pathways.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Be ready to discuss how you've successfully managed multi-stakeholder accounts in the past and how you can apply that experience to work with NHS Trusts and private providers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Acoustics Account Manager - Bone Conduction & Acoustic Implant Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Acoustics Account Manager role. Highlight your experience in medical devices and account management, and don’t forget to showcase your relationship-building skills with NHS stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient outcomes and how your background aligns with Cochlear’s mission. Keep it concise but impactful!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and manage accounts effectively. Numbers speak volumes, so include any relevant metrics or success stories.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Cochlear Limited
✨Know Your Products Inside Out
As an Acoustics Account Manager, it's crucial to have a deep understanding of Cochlear's bone conduction and acoustic implant solutions. Familiarise yourself with the technical specifications, benefits, and patient outcomes associated with these products. This knowledge will help you confidently answer questions and demonstrate your expertise during the interview.
✨Build Relationships Before the Interview
Since this role involves engaging with NHS stakeholders and clinical teams, try to connect with professionals in the field before your interview. Use platforms like LinkedIn to reach out and learn about their experiences. This not only shows your proactive approach but also gives you valuable insights that can be referenced during your conversation.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple stakeholders. Think of examples from your past experience where you've successfully navigated complex situations or improved patient pathways. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your impact.
✨Showcase Your Data-Driven Mindset
Cochlear values data and market insights for decision-making. Be prepared to discuss how you've used data in previous roles to drive account performance or identify growth opportunities. Highlight any experience you have with CRM systems and how you've leveraged them to enhance stakeholder engagement and track progress towards targets.