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- Tasks: Lead and optimise Order-to-Cash processes for European subsidiaries using Microsoft Dynamics 365.
- Company: Join a globally recognised brand committed to sustainability and social impact.
- Benefits: Work with world-class leaders, enjoy a competitive salary, and develop your skills.
- Why this job: Shape the future of finance operations while making a real difference in the community.
- Qualifications: 7+ years in O2C or Finance Operations with strong analytical and leadership skills.
- Other info: Dynamic, inclusive culture focused on growth and continuous learning.
The predicted salary is between 43200 - 72000 £ per year.
As Director of Order-to-Cash (O2C), you will play a pivotal role in ensuring the effective delivery, governance, and continuous improvement of O2C processes for Europe-based subsidiaries operating on Microsoft Dynamics 365 (D365). This role has primary accountability for overseeing an offshored service provider responsible for core O2C activities, including cash application, credit control, billing, and revenue recognition, while also leading a small retained O2C team within the Finance Hub structure. This position offers a unique opportunity to shape how O2C services are delivered at scale—balancing operational excellence, strong controls, and customer experience.
You will act as the strategic bridge between the business, Finance leadership, IT, and the offshore provider, ensuring service quality, compliance, and value realization. Your leadership and insights will directly inform senior management decisions, strengthen working capital outcomes, and enable sustainable growth across European markets.
We are seeking a hands-on, strategic O2C leader with an investor mindset—someone who excels in a retained-organization model, is skilled in vendor governance, and passionate about using data, automation, and D365 capabilities to drive performance. This role is ideal for a self-starter who can lead through influence, manage complexity, and translate operational performance into actionable insights.
What You’ll Do for Us:- Provide overall leadership and governance for O2C operations delivered through an offshored service provider, covering cash application, credit control, billing, dispute management, and revenue recognition.
- Define, monitor, and enforce service level agreements (SLAs), KPIs, and controls, ensuring high-quality, timely, and compliant O2C delivery across Europe.
- Lead and develop a small retained O2C team within the Finance Hub, setting clear accountability for policy, oversight, analytics, and stakeholder management.
- Deliver actionable operational and financial insights to guide regional and enterprise decision-making, with a focus on cash flow, working capital, revenue accuracy, and customer experience.
- Lead O2C scenario planning and ad-hoc analyses to assess impacts of commercial terms, credit policies, volume changes, and macroeconomic conditions.
- Help build and enhance O2C performance dashboards and reporting, leveraging D365 and Power BI to track KPIs such as DSO, unapplied cash, billing accuracy, dispute cycle time, and revenue leakage.
- Partner with Regional Finance, Commercial, Tax, and Controllership teams to ensure accurate billing and revenue recognition in line with accounting standards and local statutory requirements.
- Collaborate with IT and transformation teams to optimize D365 O2C processes, data quality, system controls, and integrations with upstream and downstream systems.
- Drive continuous improvement initiatives, including process standardization, automation, and AI-enabled tools (e.g., intelligent cash application, predictive credit risk).
- Act as the escalation point for O2C operational issues, vendor performance challenges, and cross-functional dependencies.
- Manage multiple priorities with agility, accuracy, and strategic focus in a multi-country, outsourced service delivery environment.
- 7+ years of experience in O2C, Finance Operations, Shared Services, or related fields, with demonstrated experience managing offshored or outsourced service providers.
- Strong understanding of end-to-end O2C processes, including cash application, credit management, billing, and revenue recognition, preferably in a multi-entity European environment.
- Experience operating within a retained organization / finance hub model, including vendor governance, performance management, and issue resolution.
- Solid expertise in financial and operational analysis, working capital management, and performance reporting.
- Hands-on experience with Microsoft Dynamics 365 Finance & Operations and modern BI tools (e.g., Power BI) strongly preferred.
- Proven ability to translate operational data into insights and influence stakeholders across Finance, Commercial, and IT.
- Experience with automation, RPA, and AI-enabled O2C tools is a strong advantage.
- Investor mindset with a strong grasp of revenue, cash flow, and working capital drivers.
- Strong governance and control orientation, with the ability to balance efficiency and compliance.
- Ability to synthesize detailed operational analyses into clear, compelling recommendations for senior leadership.
- Excellent verbal and written communication skills, with the ability to influence internal teams and external service providers.
- People leadership skills, including coaching, performance management, and talent development within a retained team.
- Self-motivated and comfortable working in a fast-paced, global, outsourced service delivery environment.
- Tech-forward orientation with a strong interest in ERP-enabled transformation and emerging O2C technologies.
- Iconic Brand: Work on the most recognized brand in the world and be part of developing the brand's next chapter.
- Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights.
- Sustainability: Be part of a company that is committed to water stewardship, sustainable agriculture, sustainable packaging, and climate.
- Social Impact: Join a company that aims to improve people's lives through diversity, equity, inclusion, and community engagement.
Location(s): United Kingdom
City/Cities: London
Travel Required: 00% - 25%
Relocation Provided: No
Job Posting End Date: March 27, 2026
Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Director, Finance Shared Services Order-to-Cash (OTC) employer: Coca-Cola HBC
Contact Detail:
Coca-Cola HBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Finance Shared Services Order-to-Cash (OTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and O2C space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or presentation that highlights your achievements in O2C processes, especially with D365. When you get the chance to chat with potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your skills align with their needs. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by understanding the company’s O2C challenges. Research their current processes and think about how you can help improve them. This will not only impress your interviewers but also show that you’re genuinely interested in making a difference.
We think you need these skills to ace Director, Finance Shared Services Order-to-Cash (OTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in O2C processes, especially with Microsoft Dynamics 365. We want to see how your skills align with the specific requirements of the role!
Showcase Your Leadership Skills: As a Director, you'll need to demonstrate your ability to lead teams and manage offshored service providers. Share examples of how you've successfully led teams or projects in the past—this will really help us see your potential!
Be Data-Driven: Since this role involves a lot of data analysis and performance tracking, make sure to include any relevant experience you have with financial analysis, KPIs, or using BI tools like Power BI. We love candidates who can turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Coca-Cola HBC
✨Know Your O2C Inside Out
Make sure you have a solid understanding of the Order-to-Cash processes, especially in relation to cash application, credit control, and billing. Brush up on your knowledge of Microsoft Dynamics 365 and how it can enhance these processes. Being able to discuss specific examples of how you've improved O2C operations in the past will really impress.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead and develop teams. Prepare to share experiences where you've successfully managed a team or influenced stakeholders. Highlight your coaching and performance management skills, as well as any initiatives you've led that resulted in operational excellence.
✨Be Data-Driven
Since this role involves delivering actionable insights, come prepared with examples of how you've used data to drive performance improvements. Familiarise yourself with key metrics like DSO and billing accuracy, and be ready to discuss how you've leveraged tools like Power BI to track and report on these KPIs.
✨Prepare for Scenario Planning
Expect questions around scenario planning and how you would assess impacts of various factors on O2C processes. Think about past experiences where you've had to adapt to changes in commercial terms or macroeconomic conditions, and be ready to discuss your thought process and outcomes.