At a Glance
- Tasks: Manage customer service calls and support for cold drink equipment.
- Company: Join a leading company in the beverage industry with a vibrant team.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Exciting environment with a focus on safety and sustainability.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
What you become part of: Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler, vending machine and dispensing equipment comes from here. The Centre is also home to our Contact Centre which operates 364 days a year, 7 days a week to support calls ranging from equipment service requests, new business enquiries and machine movements, as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.
Key responsibilities include:
- Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment.
- Prioritising work in a customer focused manner whilst driving productivity.
- Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customers.
- Assisting Engineers with identifying parts and general queries relating to equipment.
- Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe working for self and to protect others.
- Driving a zero accident behaviour.
- Driving Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service.
The successful candidate ideally will have:
- Experience in a service environment with exceptional customer service skills – both internal and external customers.
- Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, schematics based systems).
- An effective communicator who is capable of building excellent customer service relationships with a strong focus on problem solving skills.
- Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
- Excellent time management, able to prioritise workload and flexibility in working patterns.
Nice to have:
- Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) / Electro Mechanical systems.
Technical Customer Service Representative employer: Coca-cola European Partners
Join our dynamic team at the Milton Keynes Operations Centre, where we pride ourselves on fostering a collaborative and supportive work culture. As a Technical Customer Service Representative, you'll benefit from comprehensive training and development opportunities, ensuring your growth within the company while contributing to our commitment to customer satisfaction and sustainability. With a focus on employee well-being and a vibrant team atmosphere, we offer a rewarding environment for those looking to make a meaningful impact in the service industry.
Contact Details:
Coca-cola European Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coca-cola European Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coca-cola European Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coca-cola European Partners:Your cover letter is your chance to shine! Tell us why you want to work at Coca-cola European Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coca-cola European Partners!
How to prepare for a job interview at Coca-cola European Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
