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For Companies At a Glance
- Tasks: Manage customer communications and ensure efficient service delivery in a fast-paced environment.
- Company: Join a leading beverage company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Be part of a dynamic team that directly impacts customer experience and brand success.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Fast-paced role with opportunities to improve processes and enhance customer relationships.
The predicted salary is between 28800 - 43200 £ per year.
You will join our Customer Service function within the Postmix Team — a fast‑paced, operationally critical part of CCEP responsible for supporting equipment ordering, allocation, and fulfilment for customers across the UK. The team handles high volumes of inbound and outbound customer communication, ensuring our indirect customers have the equipment they need to serve our beverage brands. You’ll play a key role in ensuring efficient service delivery and maintaining strong customer relationships.
Key Responsibilities
- Managing a high volume of inbound and outbound calls and emails from customers, field colleagues, and internal teams.
- Providing accurate information about equipment orders, replacements, delivery timelines, and service updates.
- Processing equipment orders (new and replacement) via internal systems with a high level of accuracy.
- Tracking, updating, and monitoring order progress, ensuring all details remain current and visible to relevant stakeholders.
- Liaising closely with field technicians, planning teams, and logistics partners to coordinate equipment installation and delivery.
- Proactively identifying order delays or issues and working cross‑functionally to resolve them quickly.
- Ensuring all customer touchpoints reflect CCEP’s high standards of service, professionalism, and brand representation.
- Identifying recurring issues or points of friction and elevating insights to support process improvements.
What We’re Looking For
- Previous experience in a customer service, contact centre, scheduling, or administrative role (fast‑paced environment preferred).
- Strong communication skills — confident handling challenging conversations while remaining solutions‑focused.
- Highly organised with the ability to manage multiple tasks and competing priorities under pressure.
- Strong attention to detail and accuracy when processing orders and maintaining customer records.
- Comfortable navigating internal systems (CRM, order management tools, shared inboxes).
Customer Contact Centre Administrator in Milton Keynes employer: Coca-cola European Partners
Contact Detail:
Coca-cola European Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Administrator in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research CCEP and its Postmix Team. Understanding their values and operations will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of calls and emails, try role-playing with a friend or family member. This will help you feel more confident when dealing with challenging conversations during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. Being able to demonstrate your ability to juggle priorities will make you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Contact Centre Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administrative roles. We want to see how your skills match the fast-paced environment we thrive in!
Show Off Your Communication Skills: Since you'll be handling a lot of customer interactions, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would handle challenging conversations.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! Make sure to mention any experiences where you've successfully managed competing priorities or maintained accuracy under pressure.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Coca-cola European Partners
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Centre Administrator. Familiarise yourself with the key responsibilities, especially around managing high volumes of calls and emails. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've handled challenging conversations in the past. Think about times when you resolved customer issues or improved service delivery. This will demonstrate your ability to stay solutions-focused under pressure.
✨Be Organised
Highlight your organisational skills during the interview. You might want to share specific strategies you use to manage multiple tasks and priorities. This could include using tools or methods that help you keep track of orders and communications, which is vital for this fast-paced environment.
✨Attention to Detail is Key
Prepare to discuss how you ensure accuracy in your work, especially when processing orders. You could mention any systems or processes you follow to maintain high standards. This will reassure the interviewer that you can handle the detail-oriented aspects of the job effectively.
