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For Companies At a Glance
- Tasks: Lead global Technical Services, ensuring stability and performance of SAP systems.
- Company: Join Coca-Cola Europacific Partners, a leading consumer goods company with a diverse team.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity for career growth and collaboration across global teams.
- Why this job: Make a real impact in a dynamic environment while leading innovative tech solutions.
- Qualifications: Degree in relevant field and 8+ years in SAP Basis Administration.
The predicted salary is between 80000 - 100000 £ per year.
As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor-supported capabilities that underpin operational excellence across CCEP.
You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high-performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations.
What you will do
- Service Leadership & Delivery
- Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms.
- Manage all activities required to achieve agreed service levels and operational outcomes.
- Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems.
- Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments.
- Manage batch management services including monitoring, maintenance, job scheduling and execution.
- Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution.
- Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally.
- Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms.
- Continuous Improvement & Governance
- Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines.
- Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk-aware service delivery.
- Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements.
- Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance.
- Develop, implement, and maintain resilient service continuity and information security procedures.
- Vendor & Budget Management
- Select and manage external service providers, working closely with Procurement and other IT towers.
- Implement operational vendor-management procedures to ensure optimal delivery and commercially sound outcomes.
- Plan, manage and report on the functional budget, ensuring alignment with business priorities.
- People Leadership & Capability Development
- Lead the continuous professional and technical development of team members.
- Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit.
- Build and sustain a high-performing team culture across geographically diverse locations.
What we expect from you
- Qualifications
- Degree in business administration, information management or a comparable field.
- Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable.
- Strong economic and commercial literacy.
- Experience
- Minimum 8 years' experience in SAP Basis Administration or comparable roles.
- Experience leading and developing large-scale, internationally distributed teams.
- Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures.
- Understanding and/or experience of integration technologies including Web Services, EDI, and APIs.
- Experience managing large-scale projects in global environments.
- Knowledge of sourcing strategies, provider selection, and vendor management.
- Experience across key areas such as:
- IT Service Management
- Infrastructure Services
- ITIL processes (Incident, Request, Change, Configuration)
- DevOps management
- SAP R/3, SAP HANA, SAP BTP support
- Integration technologies and platforms
- Knowledge of bottling-specific business processes and on-site operations.
- Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality.
- Strong written and verbal communication skills, including the ability to present effectively at all management levels.
- Demonstrated creativity in solution-finding and implementation.
- Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood).
- Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains.
Associate Director, Lead Technical Services in Wandsworth employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Lead Technical Services in Wandsworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at CCEP or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for leadership roles in IT services. Think about how your experience aligns with the responsibilities of the Associate Director position and be ready to share specific examples.
✨Tip Number 3
Showcase your technical skills during interviews. Be prepared to discuss your experience with SAP platforms and integration technologies, as well as how you've led teams to achieve operational excellence in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CCEP.
We think you need these skills to ace Associate Director, Lead Technical Services in Wandsworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Director role. Highlight your experience in SAP Basis Administration and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our Technical Services team. Keep it engaging and relevant to what we do at CCEP.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your experience in managing large-scale, internationally distributed teams. We love to see examples of how you've developed team capabilities and fostered collaboration.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP systems, especially SAP Basis operations. Be ready to discuss your experience with SAP R/3, SAP HANA, and integration technologies. This will show that you’re not just familiar with the systems but can also lead and enhance them.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in a global context. Highlight your ability to foster collaboration and develop team capabilities, as this role requires strong people leadership skills.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about specific instances where you've driven improvements in service delivery or operational efficiency. Discuss any relevant tools or methodologies you've used, like ITIL processes, to ensure high service quality and stability.
✨Understand Vendor Management
Familiarise yourself with vendor management practices and be prepared to discuss your experience in selecting and managing external service providers. This is crucial for ensuring optimal delivery and aligning with business priorities.