Quality Assurance Lead in Tower

Make an impact in ways that matter. Join a business built on trusted brands, great people and teamwork, where care and fresh ideas help keep things moving. Here, your contribution helps serve our customers, support our operations and enable our teams to do their best work. You’ll be encouraged to bring your strengths, supported to grow, and welcomed into a team where we make a meaningful difference together.

What you become part of: Edmonton Operations produce 50 million cases of drinks per year across their 7 manufacturing lines. The site can produce up to 142,000 litres of drink every hour consisting of BIB, PET and Glass bottling. As a site Edmonton is single source production in GB for both Bag In Box and Oasis. The site employs over 250 people across Manufacturing, QESH, Engineering and Distribution. For the right candidate there are excellent career opportunities, both within the Edmonton Plant and further afield across other GB and Pan-European locations within the CCEP network.

Job Purpose: To champion quality and food safety across your operations area by leading people, improving processes and driving a culture of continuous improvement, ensuring every product meets the highest standards of safety, quality and customer satisfaction.

Key Responsibilities:

• Lead, support, and develop business unit teams to deliver exceptional quality and food safety performance, fostering a culture of accountability, engagement, and continuous improvement.
• Promote and maintain a strong quality and food safety culture across all operational areas, ensuring compliance with company standards, customer requirements, industry regulations, and food safety legislation.
• Manage the end-to-end customer complaints process, ensuring timely investigation, robust root cause analysis, implementation of effective corrective and preventive actions, and prevention of recurrence.
• Monitor, analyse, and drive improvements in quality and food safety performance through the effective management of key performance indicators (KPIs), identifying trends and implementing actions to address performance gaps.
• Support and coordinate all Quality and Food Safety audits, including internal, external, customer, and regulatory audits, ensuring operational readiness and timely closure of audit findings.
• Develop, implement, and monitor action plans arising from audits, complaints, non-conformances, and quality performance reviews to ensure sustained improvement.
• Collaborate with Engineering, Technology, and Operations teams to support new product introductions, capital investment projects, process improvements, and the implementation of new technologies and equipment, ensuring quality and food safety requirements are embedded throughout.
• Drive continuous improvement initiatives using problem-solving methodologies and Operational Excellence principles to enhance product quality, food safety, operational efficiency, and customer satisfaction.
• Lead investigations into quality and food safety incidents, ensuring root causes are identified and corrective actions are implemented effectively and verified for long-term sustainability.
• Support cross-functional Operational Excellence and continuous improvement projects, providing quality and food safety expertise to deliver sustainable business improvements.
• Build strong relationships with internal and external stakeholders to ensure alignment on quality and food safety objectives, standards, and business priorities.
• Ensure quality and food safety risks are identified, assessed, and managed appropriately, driving a proactive approach to risk reduction and compliance across the operation.

Skills and Essentials:

• Degree in a Science, Food Science or related discipline is preferred.
• Experience working within an FMCG manufacturing environment, operations, ideally within the beverage or food industry.
• Knowledge of food safety and quality standards.
• Knowledge and understanding of FSSC 22000 standards would be great not essential.
• HACCP knowledge.

We are Coca-Cola Europacific Partners (CCEP), with 39,000 people serving 4 million customers across 31 markets. We combine the scale of a large multinational business with expert local knowledge of the customers and communities we serve, investing, employing, manufacturing and distributing locally. At CCEP, we welcome people from all backgrounds and value the experiences and perspectives they bring. We are committed to an inclusive workplace where everyone can be themselves, feel respected and thrive. This commitment is reflected in our recognition as a Top Employer by the Top Employers Institute and as a Disability Confident Leader. If you need any adjustments or support during the recruitment process, please let us know when you apply so we can support you to perform at your best.

We recognise that some people may prefer not to participate in alcohol-related sales, interactions or promotions. If this applies to you, please speak with your Talent Acquisition contact, who can advise whether this role includes activities related to our alcohol portfolio.