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For Companies At a Glance
- Tasks: Lead operational improvements and drive customer-focused service delivery.
- Company: Join Coca-Cola Europacific Partners, a global leader in consumer goods.
- Benefits: High visibility role, collaborative culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace welcoming unique perspectives.
- Why this job: Make a real impact on operational excellence and transformation at scale.
- Qualifications: Strong leadership, analytical skills, and experience in project management.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
Job Purpose
The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
What You’ll Be Responsible For
- Leading large‑scale operational improvement and transformation initiatives
- Driving standardised, efficient, and customer‑focused service delivery
- Championing continuous improvement, governance, and performance management
- Leading and developing cross‑functional teams, including CI and Customer Service
- Delivering national programmes with clear, measurable business benefits
- Building a strong, engaged, and accountable performance culture
Experience & Qualifications
Must‑Have
- Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
- Ability to lead effectively in ambiguous, complex environments, providing clarity and direction
- Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
- Excellent analytical and problem‑solving skills, with a highly data‑driven approach to decision making
- Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
- Strong financial acumen, including cost analysis, business cases, and budget management
- Extensive project and change management experience, delivering sustainable outcomes
Nice‑to‑Have
- Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
- Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Why Join Us?
- Senior leadership role with high visibility and genuine influence
- Opportunity to shape long‑term operational excellence at scale
- Complex and meaningful transformation agenda
- Collaborative, values‑driven leadership culture
If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.
Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Coca-Cola Europacific Partners on LinkedIn or through our live chat platform. A friendly chat can give you insider info and might just help you stand out in the hiring process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with our mission of continuous improvement and customer service excellence. We love candidates who can connect their past achievements to our goals!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led operational improvements or transformed teams. We want to hear about your impact, so make it memorable and relevant to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Coca-Cola Europacific Partners.
We think you need these skills to ace Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role. We want to see how you can drive operational improvement and lead teams effectively, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills: Since this is a senior role, it’s crucial to demonstrate your strategic leadership capabilities. Share examples of how you've influenced teams and driven change in complex environments. We love seeing real-life stories that illustrate your impact!
Be Data-Driven: Given the focus on performance improvement, make sure to include any analytical skills or experiences you have. We appreciate candidates who can back up their decisions with data, so don’t forget to mention any relevant metrics or outcomes from your past roles.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Stuff
Before the interview, dive deep into Coca-Cola Europacific Partners' operations and values. Understand their approach to performance improvement and customer service excellence. This will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through complex changes or improvements. Highlight your strategic leadership capabilities and how you've influenced stakeholders at all levels. This is crucial for a Senior Manager role, so make sure your stories are clear and impactful.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with data-driven examples of past successes. Discuss how you've used metrics to drive operational improvements and decision-making. This will demonstrate your ability to align with their focus on measurable business benefits.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company’s challenges. Inquire about their current initiatives in operational improvement or how they measure success in customer service. This shows your enthusiasm and strategic thinking.