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- Tasks: Design and deliver learning strategies to enhance customer service and planning across Europe.
- Company: Join Coca-Cola Europacific Partners, a leading global consumer goods company with 42,000 dedicated team members.
- Benefits: Enjoy hybrid working options, travel opportunities, and a culture of continuous improvement.
- Why this job: Make a real impact in a collaborative environment while shaping the future of learning and development.
- Qualifications: Experience in L&D, strong communication skills, and a passion for innovative learning solutions required.
- Other info: Diversity and inclusion are at our core; we welcome unique perspectives from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.
You could be based out of one of our EU HQ offices with hybrid working in most locations and some travel required. At Coca-Cola Europacific Partners (CCEP), we're not just bottling beverages - we're building capabilities. We're looking for a Learning & Development Manager to help shape the future of Customer Service and Planning across our supply chain. If you're passionate about learning, thrive in a global matrix environment, and want to make a real impact, this could be your next big move.
What You'll Do
- As a trusted learning partner, you'll design and deliver impactful learning strategies that elevate customer service and planning performance across Europe.
- Translate strategic frameworks into engaging, scalable learning content.
- Collaborate with cross-functional teams and business units to ensure consistent, high-quality training delivery.
- Manage budgets, vendors, and ROI metrics to ensure learning drives real business value.
- Lead initiatives like TheWayWeServe and TheWayWeShare, fostering a culture of continuous improvement and knowledge sharing.
Who You Are
- You're a collaborative, forward-thinking professional who brings experience in designing and deploying learning programs across countries.
- Strong knowledge of Customer Service or Planning within supply chain environments.
- Excellent communication skills in English and the ability to influence senior stakeholders.
- A passion for innovation in learning - whether it's digital, in-person, or blended.
- A commitment to inclusion, equity, and creating learning experiences that reflect the diversity of our people.
What You Bring
- Expertise in L&D, instructional design, and project management.
- A consultative mindset and the ability to work across cultures and geographies.
- Experience managing budgets and external vendors.
- A curious, growth-oriented approach to learning and development.
- Experience in service level oriented Supply Chain functions with many interfaces; practical experience in Customer Service or Planning would be a plus.
- Design knowledge for online learnings / instructional design.
- Thorough experience in creating training programs / content development app/online/workshops.
Apply with a copy of your CV in English and help us build the capabilities that power the world's most loved brands.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth.
Senior Manager, Learning & Development Central Customer Service & Planning employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Learning & Development Central Customer Service & Planning
✨Tip Number 1
Familiarise yourself with the latest trends in Learning & Development, especially within the consumer goods sector. Understanding how companies like CCEP are innovating in training and development will help you speak their language during interviews.
✨Tip Number 2
Network with professionals in the Learning & Development field, particularly those who have experience in supply chain environments. Engaging with industry peers can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of successful learning programmes you've designed or implemented. Highlighting measurable outcomes will demonstrate your ability to drive real business value, which is crucial for this role.
✨Tip Number 4
Showcase your understanding of CCEP's culture and values during your interactions. Emphasising your commitment to inclusion and equity in learning experiences will resonate well with their mission and vision.
We think you need these skills to ace Senior Manager, Learning & Development Central Customer Service & Planning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning & Development, particularly in designing and deploying learning programmes. Emphasise your knowledge of Customer Service or Planning within supply chain environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation in learning and your consultative mindset. Mention specific examples of how you've influenced senior stakeholders and contributed to continuous improvement in previous roles.
Highlight Cross-Functional Collaboration: In your application, emphasise your experience working with cross-functional teams. Provide examples of successful collaborations that led to high-quality training delivery and measurable business value.
Showcase Your Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your ability to convey ideas clearly and effectively. Consider including instances where you successfully communicated complex concepts to diverse audiences.
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Showcase Your Learning & Development Expertise
Be prepared to discuss your experience in designing and deploying learning programmes. Highlight specific examples where your strategies have led to improved performance in customer service or planning.
✨Demonstrate Cross-Functional Collaboration
Coca-Cola Europacific Partners values teamwork. Share instances where you've successfully collaborated with different teams or business units to deliver high-quality training. This will show your ability to work in a global matrix environment.
✨Communicate Effectively with Stakeholders
Excellent communication skills are crucial for this role. Practice articulating your ideas clearly and confidently, especially when discussing how you can influence senior stakeholders and drive learning initiatives.
✨Emphasise Your Passion for Innovation
The company is looking for someone who is passionate about innovative learning methods. Be ready to discuss your experience with digital, in-person, or blended learning approaches and how you've implemented them in previous roles.