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- Tasks: Lead exciting projects to improve customer service and streamline processes.
- Company: Join a global leader in consumer goods with a focus on innovation.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Engage with a dynamic team and explore continuous improvement opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving change.
- Qualifications: Strong planning, analytical skills, and a creative problem-solving mindset.
The predicted salary is between 45000 - 55000 £ per year.
The Centre is home to our Contact Centre, which operates 364 days a year, 7 days a week, supporting calls ranging from equipment service requests, new business enquiries, and machine movements, as well as internal support for our Field Engineering Team and New Business Team. The Telefix team offers over-the-phone support to help get equipment functioning.
This role will manage identified projects, working across site/EQS functions to ensure project deliverables fall within the applicable scope. Responsibilities include:
- Identifying and delivering service improvement activity across the business through employing process improvement methodologies and innovative thinking.
- Working with key business stakeholders to build a continuous improvement environment that supports an ongoing programme of change, ensuring customer needs are at the forefront of any changes.
- Supporting the delivery of better value and greater efficiency by identifying and eliminating unnecessary complexity within business processes and improving ways of working to drive improved SLA’s.
- Understanding trends and process variations as part of establishing a continuous improvement monitoring system.
- Assisting in the development and implementation of a ‘best-in-class’ continuous customer-centric strategy.
- Working with other team members and business services departments to devise new support material based on revised processes, including training, reporting, and systems enhancements.
Experience within FMCG is desirable but not essential. Strong planning and organisational skills, with the ability to prioritise effectively, and strong analytical capability with a creative approach to problem-solving are required.
We are a global business and one of the leading consumer goods companies in the world, helping our 2.1 million customers grow. We constantly invest in exciting new products, innovative technologies, and fresh ideas, delighting the 600 million people who enjoy our drinks every day.
To find out more about our culture, we welcome you to speak to one of our employees on our live chat platform. If you prefer not to participate in alcohol-related sales, interactions, or promotions, please raise this with your talent acquisition contact, who will advise you on whether this role includes activities related to our alcohol portfolio.
Manager, Management Consultant in Northampton employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Management Consultant in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees on platforms like LinkedIn or our live chat. They can give you the inside scoop on what it’s really like to work here and might even put in a good word for you.
✨Tip Number 2
Prepare for your interview by understanding our business and the role. Brush up on continuous improvement methodologies and think of examples where you've driven efficiency or innovation in past roles. We love hearing about real experiences!
✨Tip Number 3
Show us your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially in fast-paced environments. We want to see that creative approach to overcoming obstacles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Manager, Management Consultant in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Management Consultant. Highlight your experience in project management and continuous improvement, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Be sure to mention any relevant experience in FMCG or process improvement methodologies.
Showcase Your Analytical Skills: Since strong analytical capability is crucial for this position, make sure to include examples of how you've used data to drive decisions or improve processes in your previous roles. We love seeing creative problem-solving in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Projects Inside Out
Make sure you’re familiar with the projects you’ll be managing. Understand the scope, objectives, and any challenges that might arise. This will help you demonstrate your capability to lead and improve processes during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills to solve problems in previous roles. Be ready to discuss specific methodologies you’ve employed and how they led to service improvements or efficiency gains.
✨Emphasise Customer-Centric Thinking
Since the role focuses on customer needs, think about how you can illustrate your commitment to a customer-centric approach. Share experiences where you’ve successfully implemented changes based on customer feedback or needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Practice articulating your thought process clearly, showing how you would handle real-life situations relevant to the role.