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For Companies At a Glance
- Tasks: Lead operational improvements and drive customer-focused service delivery.
- Company: Join Coca-Cola Europacific Partners, a global leader in consumer goods.
- Benefits: Senior leadership role with high visibility and influence.
- Other info: Collaborative culture that values diverse perspectives and continuous improvement.
- Why this job: Shape long-term operational excellence and make a real impact.
- Qualifications: Proven strategic leadership and excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
Advert Closing Date: 26/06/26
Job Purpose
The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
Location: Milton Keynes, GB
What You’ll Be Responsible For
- Leading large‑scale operational improvement and transformation initiatives
- Driving standardised, efficient, and customer‑focused service delivery
- Championing continuous improvement, governance, and performance management
- Leading and developing cross‑functional teams, including CI and Customer Service
- Delivering national programmes with clear, measurable business benefits
- Building a strong, engaged, and accountable performance culture
Experience & Qualifications
Must‑Have
- Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
- Ability to lead effectively in ambiguous, complex environments, providing clarity and direction
- Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
- Excellent analytical and problem‑solving skills, with a highly data‑driven approach to decision making
- Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
- Strong financial acumen, including cost analysis, business cases, and budget management
- Extensive project and change management experience, delivering sustainable outcomes
Nice‑to‑Have
- Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
- Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Why Join Us?
- Senior leadership role with high visibility and genuine influence
- Opportunity to shape long‑term operational excellence at scale
- Complex and meaningful transformation agenda
- Collaborative, values‑driven leadership culture
If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.
To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform.
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Coca-Cola Europacific Partners on LinkedIn or through our live chat platform. A friendly chat can give you insider info and might just help you stand out in the hiring process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of continuous improvement and customer service excellence. Show us your passion and how you can make an impact!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led operational improvements or transformed teams in the past. We love hearing about real experiences that demonstrate your strategic leadership capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our exciting transformation agenda.
We think you need these skills to ace Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your strategic leadership capabilities. We want to see how you've influenced teams and driven performance improvements in your previous roles.
Be Data-Driven: Since this role requires strong analytical skills, include examples of how you've used data to make decisions. We love candidates who can back up their claims with solid evidence!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Operations Improvement Lead role. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Coca-Cola Europacific Partners!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Stuff
Before the interview, dive deep into Coca-Cola Europacific Partners' operations and values. Understand their approach to performance improvement and customer service excellence. This knowledge will help you connect your experience with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your strategic leadership capabilities. Think about times you've led cross-functional teams or driven operational improvements. Be ready to discuss how you can influence and engage others in a complex environment.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with data-driven examples of past successes. Discuss how you've used metrics to drive decision-making and improve service quality. This will demonstrate your fit for the role's focus on measurable improvements.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's transformation agenda. Inquire about their current challenges in equipment services or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the role is right for you.