At a Glance
- Tasks: Lead operational improvements and drive customer-focused service delivery.
- Company: Join Coca-Cola Europacific Partners, a global leader in consumer goods.
- Benefits: Enjoy a senior role with high visibility and influence, plus a collaborative culture.
- Other info: Diverse team culture welcoming unique perspectives and ideas.
- Why this job: Make a real impact on operational excellence and transformation at scale.
- Qualifications: Proven leadership skills and experience in complex environments required.
The predicted salary is between 60000 - 80000 € per year.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!
Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
Job Purpose
The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence, this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
What You'll Be Responsible For
- Leading large‐scale operational improvement and transformation initiatives
- Driving standardised, efficient, and customer‐focused service delivery
- Championing continuous improvement, governance, and performance management
- Leading and developing cross‐functional teams, including CI and Customer Service
- Delivering national programmes with clear, measurable business benefits
- Building a strong, engaged, and accountable performance culture
Experience & Qualifications
Must‐Have
- Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
- Ability to lead effectively in ambiguous, complex environments, providing clarity and direction
- Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
- Excellent analytical and problem‐solving skills, with a highly data‐driven approach to decision making
- Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
- Strong financial acumen, including cost analysis, business cases, and budget management
- Extensive project and change management experience, delivering sustainable outcomes
Nice‐to‐Have
- Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
- Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Why Join Us?
- Senior leadership role with high visibility and genuine influence
- Opportunity to shape long‐term operational excellence at scale
- Complex and meaningful transformation agenda
- Collaborative, values‐driven leadership culture
If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth.
Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in London employer: Coca-Cola Europacific Partners
Coca-Cola Europacific Partners is an exceptional employer, offering a senior leadership role in Milton Keynes that provides high visibility and the opportunity to influence long-term operational excellence. With a collaborative and values-driven culture, employees are empowered to drive meaningful transformation while benefiting from extensive personal growth opportunities and a commitment to diversity and inclusion.
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Coca-Cola Europacific Partners on LinkedIn or through our live chat platform. A friendly chat can give you insider info and might just help you stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your personal growth aligns with our mission. We love candidates who can connect their experiences to what we stand for!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led operational improvements or driven change in previous roles. We want to hear about your impact and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference.
We think you need these skills to ace Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for operations improvement and how you connect with others.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can lead in complex environments, so showcase your strategic leadership capabilities and problem-solving skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and how they relate to the role. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Coca-Cola Europacific Partners.
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Stuff
Before the interview, dive deep into Coca-Cola Europacific Partners' operations and values. Understand their approach to performance improvement and customer service excellence. This will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams through complex changes or improvements. Highlight your strategic leadership capabilities and how you've influenced stakeholders at all levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement
Since the role focuses on driving standardisation and optimisation, prepare to talk about your experience with continuous improvement initiatives. Share measurable outcomes from past projects and how you fostered a culture of accountability and engagement within your teams.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Inquire about their current challenges in operational improvement or how they measure success in customer service. This shows your proactive mindset and genuine interest in contributing to their success.
