Continuous Improvement Manager (East Kilbride) in Glasgow

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!

What you become part of:

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler, vending machine and dispensing equipment comes from here. The Centre is also home to our Contact Centre which operates 364 days a year, 7 days a week to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

This role will manage identified projects. You will work across site / EQS functions to ensure project deliverables fall within the applicable scope, coordinating with other departments to embed new ways of working into the organisation, improve efficiency and customer service enabling us to deliver our priorities more effectively.

What to expect:

• Responsible for the delivery of process innovation and continuous improvement initiatives across multi work streams.
• Identifying and delivering service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
• Working with key business stakeholders to build a continuous improvement environment to support an ongoing programme of change ensuring the customer needs are at the forefront of any changes.
• Supporting the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and better ways of working driving improved SLA’s.
• Understanding trends and process variations as part of establishing a continuous improvement monitoring system.
• Assisting in the development and implementation of a ‘best-in-class’ continuous customer centric strategy.
• Working with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.

Experience preferred:

• Minimum of 2 years’ experience working in a Continuous Improvement (CI) environment.
• Experience within FMCG is desirable but not essential.
• Clear, confident communicator with the ability to influence and engage stakeholders.
• Strong planning and organisational skills, with the ability to prioritise effectively.
• Self-motivated and able to work on own initiative.
• Results-driven mindset with a strong focus on delivery.
• Strong analytical capability with a creative approach to problem-solving.
• Proven ability to build trust and credibility and foster respectful relationships across EQS.
• Positive, proactive attitude and a collaborative approach.

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform.

We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.