At a Glance
- Tasks: Provide top-notch customer support for vending and dispensing equipment.
- Company: Join Coca-Cola Europacific Partners, a global leader in beverages.
- Benefits: Enjoy competitive pay, flexible hours, and career growth opportunities.
- Other info: Work in a supportive environment with a focus on sustainability.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and technical understanding of beverage equipment.
The predicted salary is between 25000 - 30000 £ per year.
The Centre is home to our Contact Centre, which operates 364 days a year, 7 days a week, supporting calls ranging from equipment service requests, new business enquiries, and machine movements, as well as internal support for our Field Engineering Team and New Business Team. The Telefix team offers over-the-phone support to our customers to help get their equipment functioning.
Key Responsibilities:
- Timely management of reactive service calls and other supporting services for both CCEP equipment and third-party equipment.
- Upholding agreed ways of working to ensure compliance with safety policies and best practices for safe working conditions.
- Driving Corporate Responsibility and Sustainability by sharing best practices with team members to improve customer service.
Experience and Skills Required:
- Experience in a service environment with exceptional customer service skills for both internal and external customers.
- Proficiency in SAP, Salesforce, Microsoft Suite, and schematics-based systems.
- Effective communication skills with the ability to build excellent customer service relationships and a strong focus on problem-solving.
- Self-motivated and enthusiastic, with the ability to be flexible and responsive under pressure.
- Strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) and electro-mechanical systems.
We encourage you to apply as soon as possible to be considered for this role.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people serving customers in 31 countries, working together to make, move, and sell some of the world's most loved drinks. We help our 2.1 million customers grow and are constantly investing in exciting new products, innovative technologies, and fresh ideas to delight the 600 million people who enjoy our drinks every day.
If you prefer not to participate in alcohol-related sales, interactions, or promotions, please raise this with your talent acquisition contact, who will advise you on whether this role includes activities related to our alcohol portfolio.
Technical Customer Service Representative (East Kilbride) employer: Coca-Cola Europacific Partners
Coca-Cola Europacific Partners (CCEP) is an exceptional employer located in East Kilbride, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on corporate responsibility and sustainability, CCEP fosters a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our mission of delighting customers. Join us to be part of a dedicated team that supports over 2.1 million customers while enjoying comprehensive benefits and opportunities for career advancement.
Contact Details:
Coca-Cola Europacific Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Representative (East Kilbride)
✨Tip Number 1
Get to know the company inside out! Research Coca-Cola Europacific Partners and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves technical customer service, think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on platforms like LinkedIn or through our live chat. They can provide insights about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. So, don’t wait – get your application in as soon as possible!
We think you need these skills to ace Technical Customer Service Representative (East Kilbride)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you've built relationships and solved problems for customers in the past, so share specific examples that showcase your experience.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your technical understanding of vending machines and soft drinks equipment, as this will show us you’re a great fit for the role.
Be Yourself:We love authenticity! Let your personality shine through in your written application. Share your enthusiasm for the role and why you want to be part of our team at CCEP. We’re looking for self-motivated individuals who are flexible and responsive under pressure.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to receive your details and get you into the process quickly. Don’t wait too long – we can’t wait to hear from you!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vending machines and dispensing equipment. Familiarise yourself with common issues and solutions, as well as the specific products CCEP offers. This will show that you're not just interested in the role but also understand the equipment you'll be dealing with.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you solved problems under pressure or went above and beyond for a customer. This is crucial for a Technical Customer Service Representative role, so make those experiences shine!
✨Communicate Clearly
Practice your communication skills before the interview. Since this role involves supporting both internal teams and customers, being able to explain technical issues in simple terms is key. Try doing mock interviews with friends or family to get comfortable articulating your thoughts.
✨Emphasise Teamwork and Flexibility
CCEP values collaboration and adaptability. Be ready to discuss how you've worked effectively in a team and adapted to changing situations. Highlight any experiences where you contributed to corporate responsibility or sustainability initiatives, as these align with the company's values.
