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For Companies At a Glance
- Tasks: Lead operational improvements and drive customer-focused service delivery.
- Company: Join Coca-Cola Europacific Partners, a global leader in consumer goods.
- Benefits: High visibility role, collaborative culture, and opportunities for personal growth.
- Other info: Diverse team culture welcoming unique perspectives and ideas.
- Why this job: Make a real impact on operational excellence and transformation at scale.
- Qualifications: Strong leadership, analytical skills, and experience in project management.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
Job Purpose
The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence, this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
What You'll Be Responsible For
- Leading large scale operational improvement and transformation initiatives
- Driving standardised, efficient, and customer focused service delivery
- Championing continuous improvement, governance, and performance management
- Leading and developing cross functional teams, including CI and Customer Service
- Delivering national programmes with clear, measurable business benefits
- Building a strong, engaged, and accountable performance culture
Experience & Qualifications
Must Have
- Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
- Ability to lead effectively in ambiguous, complex environments, providing clarity and direction
- Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
- Excellent analytical and problem solving skills, with a highly data driven approach to decision making
- Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
- Strong financial acumen, including cost analysis, business cases, and budget management
- Extensive project and change management experience, delivering sustainable outcomes
Nice to Have
- Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
- Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Why Join Us?
Senior leadership role with high visibility and genuine influence. Opportunity to shape long term operational excellence at scale. Complex and meaningful transformation agenda. Collaborative, values driven leadership culture.
If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you.
We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth.
To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform.
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in East Kilbride employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to current employees at Coca-Cola Europacific Partners on LinkedIn or through our live chat platform. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission of continuous improvement and operational excellence. We love candidates who resonate with our goals!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led transformation initiatives or improved service delivery in past roles. We want to hear about your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Coca-Cola Europacific Partners.
We think you need these skills to ace Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in East Kilbride
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager role. Highlight your strategic leadership skills and experience in operational improvement, as these are key to making a strong impression on us.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven performance improvements or led successful projects. We love seeing measurable outcomes that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with others and influence change, so don’t be afraid to show us who you are and what motivates you.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Stuff
Before the interview, dive deep into Coca-Cola Europacific Partners' operations and values. Understand their approach to customer service excellence and operational improvement. This will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through complex changes or improvements. Highlight your strategic leadership capabilities and how you've influenced stakeholders at all levels. This is crucial for a role that requires driving performance and engagement across Equipment Services.
✨Be Data-Driven
Since the role emphasises analytical skills, come ready to discuss how you've used data to make decisions in past roles. Share specific instances where your data-driven approach led to measurable improvements in service quality or operational performance.
✨Emphasise Continuous Improvement
Coca-Cola Europacific Partners values a culture of continuous improvement. Be prepared to talk about how you've championed this in previous positions. Discuss any initiatives you've led that resulted in standardisation and efficiency, and how you’ve developed teams to embrace this mindset.