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- Tasks: Process customer orders and manage supply issues in a fast-paced environment.
- Company: Join Coca-Cola Europacific Partners, a leading global consumer goods company.
- Benefits: Enjoy flexible hours, competitive pay, free drinks, and corporate discounts.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Part-time role with opportunities for career development and a fun work culture.
The predicted salary is between 10000 - 15000 £ per year.
Part-time opportunity, 20 hours. Salary (pro rata) £14,092. Structured Career Development + Annual performance related pay bonus and pay reviews + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts + Free parking at Nottingham Station Car Park + Free hot and cold drinks + Excellent parental benefits.
What you become a part of:
Our Logistics team in Nottingham are a high performing, fast paced, engaged and customer centric team that prides itself on being our customers preferred supplier. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We believe that teamwork and respect for each other lead to superior results. We are passionate about developing people within our teams and as such are famous for nurturing talent and exporting them to other areas of the business.
We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress within CCEP. Dealing with globally iconic brands such as Coca-Cola, Fanta, Sprite, Monster and Costa. You will also enjoy a friendly, relaxed, modern and fun working environment, where achievements and commitment are both recognised and rewarded.
What we expect of you:
We are looking for energetic, accountable and focused individuals who are passionate about delivering service to our customers. We value diversity in our teams and are looking to hear from talented individuals with the aspiration to develop themselves within a dynamic organization. If you can demonstrate that you have this potential we will help you unlock it.
As part of our team, what will you do?
As part of the Customer Service Team at Customer Logistics, this role is responsible for processing our customer orders on time and accurately. You could be dealing with grocers, wholesalers, high street retailers and fast food outlets, the contact is diverse and varied. Adhering to operational processes will help to support both cost and service metrics whilst delighting our customers each and every day.
Your main responsibilities:
- Process sales orders received from customers through the SAP system to meet customer requirements.
- Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
- Deal with any on the day issues for deliveries by liaising with Customers and key stakeholders in order to deliver customer requirements.
- Building mutually beneficial relationships with Customers.
Key Stakeholders in this role are:
- Customer contacts
- CCEP internal
- CCEP Supply Chain Functions
Skill Requirements/Competencies:
- Demonstrated Customer Service experience with a strong focus on problem solving skills.
- Ability to work as a team in a fast paced environment, with attention to detail.
- An effective communicator who is capable of building excellent Customer Service relationships.
- PC skills and Excel spreadsheet experience.
- Preference for candidates with good working knowledge of SAP or Salesforce.
- Organised and methodical with the ability to work in a controlled and structured way.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.
To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform.
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Customer Supply Chain Representative, Part-time FTC - Nottingham employer: Coca-Cola Europacific Partners
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Representative, Part-time FTC - Nottingham
✨Tip Number 1
Familiarise yourself with the SAP system, as it's a key part of the role. If you have any experience with it, be ready to discuss how you've used it in previous positions or how quickly you can learn new systems.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved customer complaints or issues in the past. This will demonstrate your problem-solving abilities and your commitment to customer satisfaction.
✨Tip Number 3
Highlight your teamwork experience, especially in fast-paced environments. Be prepared to share specific instances where collaboration led to successful outcomes, as this aligns with the company's values.
✨Tip Number 4
Research Coca-Cola Europacific Partners and their brands. Understanding their products and market presence will help you engage in meaningful conversations during interviews and show your enthusiasm for the role.
We think you need these skills to ace Customer Supply Chain Representative, Part-time FTC - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and problem-solving skills. Emphasise any experience with SAP or Salesforce, as well as your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer concerns or complaints in the past, showcasing your communication skills.
Showcase Teamwork Skills: Since the role requires working collaboratively, include examples in your application that demonstrate your ability to work effectively within a team. Highlight any experiences where you contributed to team success.
Research the Company Culture: Familiarise yourself with Coca-Cola Europacific Partners' values and culture. Reflect this understanding in your application by aligning your personal values with theirs, particularly around diversity and teamwork.
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Show Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples of how you've successfully handled customer concerns or complaints in the past. Highlight your problem-solving skills and how you effectively communicated with customers to resolve issues.
✨Demonstrate Teamwork
The company values collaboration, so be ready to discuss your experience working in teams. Share instances where you contributed to a team goal or helped a colleague, showcasing your ability to work well in a fast-paced environment.
✨Familiarise Yourself with SAP
If you have experience with SAP or similar systems, mention it during the interview. If not, take some time to learn the basics of SAP before your interview, as this will show your willingness to adapt and learn new tools that are essential for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
