At a Glance
- Tasks: Ensure customers receive the right products on time and resolve queries efficiently.
- Company: Join Coca-Cola Europacific Partners, home to iconic brands like Coca-Cola and Fanta.
- Benefits: Competitive salary, structured career development, private medical insurance, and flexible benefits.
- Other info: Inclusive workplace with opportunities for growth and recognition of achievements.
- Why this job: Make a real impact while building strong customer relationships in a supportive team.
- Qualifications: Customer service experience, strong problem-solving skills, and excellent communication abilities.
The predicted salary is between 28184 - 28184 £ per year.
Make an impact in ways that matter.
Join a business built on trusted brands, great people and teamwork, where care and fresh ideas help keep things moving.
Here, your contribution helps serve our customers, support our operations and enable our teams to do their best work.
You’ll be encouraged to bring your strengths, supported to grow, and welcomed into a team where we make a meaningful difference together.
- Customer Supply Chain Representative – Nottingham
- 17 month Fixed-Term Contract
8-5, Monday- Friday, 40 hours
Salary: £28,184
Structured Career Development + Annual performance related pay bonus and pay reviews + Private Medical Insurance + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts + Free parking at Nottingham Station Car Park + Free hot and cold drinks + Excellent parental benefits
What you become a part of
At Coca-Cola Europacific Partners, we're home to some of the world's most iconic brands, including Coca-Cola, Fanta, Sprite, Monster and Costa Coffee.
Behind every order delivered and every shelf stocked is a team committed to delivering an exceptional experience for our customers.
As a Customer Supply Chain Representative in our Nottingham Logistics team, you'll join a high-performing, customer-focused environment where collaboration, accountability and continuous improvement are at the heart of what we do.
Our team is known for developing talent, creating opportunities for growth and helping people build meaningful careers across the business.
You'll be joining a supportive and inclusive workplace where achievements are recognised, ideas are valued and development is genuinely encouraged.
If you're looking for a role where you can make an impact, build strong customer relationships and grow your career, we'd love to hear from you.
What to expect
As part of our Customer Logistics team, you'll play an important role in ensuring customers receive the right products at the right time.
You'll work with a diverse customer base, from major retailers and wholesalers to high street outlets and food service operators, helping to deliver the service excellence that our brands are known for.
Key responsibilities include
- Processing customer orders accurately and efficiently through SAP to ensure customer requirements are met.
- Managing customer queries, supply issues and complaints from initial investigation through to resolution.
- Liaising with customers and internal stakeholders to proactively resolve delivery and service challenges.
- Identifying trends and recurring issues, supporting continuous improvement activities and corrective actions.
- Building strong, trusted relationships with customers to enhance their experience and strengthen partnerships.
- Collaborating closely with Supply Chain, Logistics and Commercial teams to achieve service and operational goals.
- Maintaining a high level of accuracy while working within established processes and service standards.
No two days are the same, and you'll have the opportunity to make a real difference by ensuring our customers receive the outstanding service they expect from CCEP.
Skills and essentials
We're looking for someone who enjoys working in a fast-paced environment, takes ownership of their work and is passionate about delivering excellent customer service.
You'll be successful in this role if you have
- Previous customer service, customer supply chain or order management experience.
- Strong problem-solving skills and the confidence to make informed decisions.
- Excellent communication skills with the ability to build effective relationships both internally and externally.
- A collaborative mindset and a willingness to work as part of a team.
- Strong attention to detail and the ability to manage multiple priorities.
- Good PC skills, including experience using Microsoft Excel.
- A structured and organised approach to work.
It would be advantageous if you also have
- Experience using SAP, Salesforce or similar business systems.
- Experience working within a supply chain, logistics or FMCG environment.
Most importantly, we're looking for people who bring energy, curiosity and a commitment to delivering great outcomes for our customers.
In return, we'll provide the support, development and opportunities to help you build a rewarding career with CCEP.
We are Coca-Cola Europacific Partners (CCEP), with 39,000 people serving 4 million customers across 31 markets.
We combine the scale of a large multinational business with expert local knowledge of the customers and communities we serve, investing, employing, manufacturing and distributing locally.
At CCEP, we welcome people from all backgrounds and value the experiences and perspectives they bring.
We are committed to an inclusive workplace where everyone can be themselves, feel respected and thrive.
This commitment is reflected in our recognition as a Top Employer by the Top Employers Institute and as a Disability Confident Leader.
If you need any adjustments or support during the recruitment process, please let us know when you apply so we can support you to perform at your best.
We recognise that some people may prefer not to participate in alcohol-related sales, interactions or promotions.
If this applies to you, please speak with your Talent Acquisition contact, who can advise whether this role includes activities related to our alcohol portfolio.
- To find out more about life at CCEP and our culture, visit
- Coca-Cola Europacific Partners and our careers website at https://www. ccep. jobs/
Customer Supply Chain Representative, 17 month FTC - Nottingham employer: Coca-Cola Europacific Partners
Coca-Cola Europacific Partners is an exceptional employer, offering a dynamic work environment in Sidcup where you can thrive and grow. With a strong focus on personal development, employees benefit from comprehensive training programs, a supportive culture that promotes learning, and numerous career advancement opportunities within the expansive CCEP network. Join a diverse team dedicated to innovation and excellence, and be part of a company that values your unique contributions and empowers you to make a meaningful impact.
Contact Details:
Coca-Cola Europacific Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Representative, 17 month FTC - Nottingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Coca-Cola Europacific Partners.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Coca-Cola Europacific Partners. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Supply Chain Representative, 17 month FTC - Nottingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Coca-Cola Europacific Partners.
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Coca-Cola Europacific Partners's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Coca-Cola Europacific Partners offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
