At a Glance
- Tasks: Support customers with equipment issues and service requests from the comfort of your home.
- Company: Join Coca-Cola Europacific Partners, a global leader in beverages.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on sustainability and corporate responsibility.
- Why this job: Be part of a team that delights millions with innovative drink solutions.
- Qualifications: Strong customer service skills and technical understanding of beverage equipment.
The predicted salary is between 30000 - 40000 £ per year.
The Centre is home to our Contact Centre, which operates 364 days a year, 7 days a week, supporting calls ranging from equipment service requests, new business enquiries, and machine movements, as well as internal support for our Field Engineering Team and New Business Team. The Telefix team offers over-the-phone support to help get equipment functioning.
Key responsibilities include:
- Timely management of reactive service calls and other supporting services for both CCEP equipment and third-party equipment.
- Upholding agreed ways of working to ensure compliance with safety policies and best practices.
- Driving Corporate Responsibility and Sustainability by sharing best practices with team members to improve customer service.
Experience required:
- Service environment experience with exceptional customer service skills for both internal and external customers.
- Proficiency in SAP, Salesforce, Microsoft Suite, and schematics-based systems.
- Strong communication skills with the ability to build excellent customer service relationships and a focus on problem-solving.
- Self-motivated and enthusiastic, with flexibility and responsiveness under pressure.
- Strong technical understanding of working on various soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) and electro-mechanical systems.
We encourage you to apply as soon as possible to be considered for this role. We are Coca-Cola Europacific Partners (CCEP), a dedicated team of 42,000 people serving customers in 31 countries, working together to make, move, and sell some of the world’s most loved drinks. We help our 2.1 million customers grow and are constantly investing in exciting new products, innovative technologies, and fresh ideas to delight the 600 million people who enjoy our drinks every day.
We recognise that some people prefer not to participate in alcohol-related sales, interactions, or promotions. If that’s true for you, please raise this with your talent acquisition contact, who will advise you on whether this role includes activities related to our alcohol portfolio.
Customer Experience Advisor (Remote) employer: Coca-Cola Europacific Partners
Coca-Cola Europacific Partners (CCEP) is an exceptional employer that values its employees and fosters a supportive work culture. With a commitment to corporate responsibility and sustainability, CCEP offers extensive growth opportunities within a dynamic team of 42,000 people across 31 countries. Working remotely as a Customer Experience Advisor, you will enjoy the flexibility of a modern workplace while contributing to the success of a globally recognised brand that prioritises innovation and customer satisfaction.
Contact Details:
Coca-Cola Europacific Partners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Remote)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coca-Cola Europacific Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coca-Cola Europacific Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor (Remote)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coca-Cola Europacific Partners:Your cover letter is your chance to shine! Tell us why you want to work at Coca-Cola Europacific Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coca-Cola Europacific Partners!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
