At a Glance
- Tasks: Lead operational improvements and drive customer-focused service delivery.
- Company: Join Coca-Cola Europacific Partners, a global leader in consumer goods.
- Benefits: High visibility role, collaborative culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace welcoming unique perspectives.
- Why this job: Make a real impact on operational excellence and transformation at scale.
- Qualifications: Strong leadership, analytical skills, and experience in project management.
The predicted salary is between 60000 - 80000 € per year.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!
Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
Job Purpose
The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence, this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
Location: Milton Keynes, GB
What You'll Be Responsible For
- Leading large‐scale operational improvement and transformation initiatives
- Driving standardised, efficient, and customer‐focused service delivery
- Championing continuous improvement, governance, and performance management
- Leading and developing cross‐functional teams, including CI and Customer Service
- Delivering national programmes with clear, measurable business benefits
- Building a strong, engaged, and accountable performance culture
Experience & Qualifications
Must‐Have
- Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
- Ability to lead effectively in ambiguous, complex environments, providing clarity and direction
- Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
- Excellent analytical and problem‐solving skills, with a highly data‐driven approach to decision making
- Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
- Strong financial acumen, including cost analysis, business cases, and budget management
- Extensive project and change management experience, delivering sustainable outcomes
Nice‐to‐Have
- Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
- Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Why Join Us?
- Senior leadership role with high visibility and genuine influence
- Opportunity to shape long‐term operational excellence at scale
- Complex and meaningful transformation agenda
- Collaborative, values‐driven leadership culture
If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth.
Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in Buckingham employer: Coca-Cola Europacific Partners
Coca-Cola Europacific Partners is an exceptional employer, offering a senior leadership role in Milton Keynes that provides high visibility and the opportunity to influence long-term operational excellence. With a collaborative and values-driven culture, employees are empowered to drive meaningful transformation while benefiting from extensive personal growth opportunities and a commitment to diversity and inclusion.
Contact Detail:
Coca-Cola Europacific Partners Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in Buckingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Coca-Cola Europacific Partners on LinkedIn or through our live chat platform. A friendly chat can give you insider info and might just help you stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your personal growth aligns with our mission of continuous improvement and operational excellence. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led operational improvements or driven change in previous roles. We want to hear about your impact and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at Coca-Cola Europacific Partners.
We think you need these skills to ace Senior. Manager, Operations Improvement - Equipment Services: Milton Keynes in Buckingham
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Senior Manager, Operations Improvement role. This will help you tailor your application to highlight your relevant experience and skills.
Showcase Your Leadership Skills:We want to see your strategic leadership capabilities shine through in your application. Share specific examples of how you've led teams or projects in the past, especially in complex environments. This is your chance to show us how you can influence and connect with others!
Be Data-Driven:Since this role requires a strong analytical approach, make sure to include any relevant data-driven achievements in your application. Whether it's improving service quality or driving cost efficiency, we love to see measurable outcomes that demonstrate your impact.
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. This ensures that your application gets to the right place and helps us keep track of all candidates. Plus, it’s super easy to navigate!
How to prepare for a job interview at Coca-Cola Europacific Partners
✨Know Your Stuff
Before the interview, dive deep into Coca-Cola Europacific Partners' operations and their approach to equipment services. Familiarise yourself with their recent initiatives and how they align with your experience in operational improvement. This will help you speak confidently about how you can contribute.
✨Showcase Your Leadership Skills
Prepare examples that highlight your strategic leadership capabilities. Think of situations where you've successfully led cross-functional teams or driven significant change. Be ready to discuss how you can influence and connect with others to foster a performance culture.
✨Data-Driven Decision Making
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in past roles. Discuss specific metrics you’ve improved and how those changes impacted service quality and operational performance.
✨Engage with Questions
At the end of the interview, don’t shy away from asking insightful questions. Inquire about the company's vision for operational excellence or how they measure success in their transformation initiatives. This shows your genuine interest and helps you gauge if the company is the right fit for you.
