At a Glance
- Tasks: Manage service calls and support customers with cold drink equipment.
- Company: Join Coca-Cola Europacific Partners, a leader in beverage distribution.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a team that values safety and sustainability.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
What you become part of: Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler, vending machine and dispensing equipment comes from here. The Centre is also home to our Contact Centre, a 364 days a year, 7 days a week operation that supports calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.
Responsibilities
- Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment.
- Prioritising work in a customer‑focused manner whilst driving productivity.
- Managing part requests that can be sent directly to customers and any supply issues, ensuring effective communication to both internal and external customers.
- Assisting engineers with identifying parts and general queries relating to equipment.
- Taking pride in upholding the agreed ways of working to ensure safety policies and best practices are followed for self and others.
- Driving a zero‑accident behaviour.
- Driving Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service.
Qualifications
- Experience in a service environment with exceptional customer service skills for both internal and external customers.
- Proficient in systems knowledge (e.g., SAP, Salesforce, Microsoft suite, schematic‑based systems).
- Effective communicator capable of building excellent customer service relationships with a strong focus on problem‑solving skills.
- Self‑motivated, enthusiastic, with an ability to be flexible and responsive under pressure.
- Excellent time management, able to prioritise workload and flexible in working patterns.
- Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) and electromechanical systems.
Technical Customer Service Representative in Milton Keynes employer: Coca-Cola Europacific Partners plc
Coca-Cola Europacific Partners is an exceptional employer that fosters a dynamic work culture in our Milton Keynes Operations Centre, where personal growth and meaningful challenges are at the forefront. With a strong emphasis on employee development, we offer comprehensive training and support, ensuring that our team members thrive in their roles while contributing to our commitment to sustainability and corporate responsibility. Join us to be part of a collaborative environment that values your influence and drive, making a real impact in the world of beverage distribution.
Contact Details:
Coca-Cola Europacific Partners plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Representative in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coca-Cola Europacific Partners plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coca-Cola Europacific Partners plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Service Representative in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coca-Cola Europacific Partners plc:Your cover letter is your chance to shine! Tell us why you want to work at Coca-Cola Europacific Partners plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coca-Cola Europacific Partners plc!
How to prepare for a job interview at Coca-Cola Europacific Partners plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
