Consultant, Global Master Data Management in City of Westminster

You will provide operational and governance oversight for an assigned master data domain-partnering with our managed service provider and building strong relationships with key stakeholders., Data Stewardship & Governance

Master Data Operations

• Provide operational and governance oversight over a managed services team responsible for the execution of CRUD (Create, Review, Update, Delete) for your assigned master data domain (currently Costa Coffee Chart of Accounts, Price Cards, and Sales Trade Agreements)
• Monitoring their operational measures and working with them to identify opportunities for continuous improvement.
• Work with the Costa Business Data Governance team & the Costa MDM Projects & Process Improvement Team to enforce Data Standards and Rules in the designated MDM Domain
• Perform remediation actions to close gaps identified through the Data Quality process.
• Validate master data requests and ensure proper execution of data maintenance processes.

Managed Service Provider (MSP) Management

• Serve as a primary liaison between business stakeholders and Managed Service Providers responsible for master data execution.
• Review, approve, and maintain standard operating procedures governing master data operations.
• Provide guidance and operational oversight to ensure data transactions are completed accurately and within established service levels.
• Support issue resolution, escalation management, and process improvements across MSP-supported activities.
• Monitor operational performance and recommend improvements that enhance efficiency and quality.

Business Partnership & Stakeholder Engagement

• Act as a trusted advisor to business stakeholders regarding assigned master data domain (currently Costa Coffee Chart of Accounts, Price Cards, and Sales Trade Agreements)
• Support business functions, IT and other stakeholders with master data expertise.
• Communicate data impacts, risks, and recommendations to technical and non-technical audiences.
• Build strong cross-functional partnerships to drive alignment on data requirements, standards, and priorities.
• Facilitate knowledge sharing and stewardship awareness across stakeholder groups.

Innovation & Continuous Improvement

• Participate in User Acceptance Testing (UAT) and validation activities supporting new capabilities and innovation initiatives.
• Support digital transformation efforts through the adoption of modern master data management practices and technologies.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Contribute to the development of scalable master data solutions supporting global business requirements.

Qualifications

• Bachelor's degree or relevant work experience in Master Data is required
• Equivalent combination of education and relevant professional experience may be considered.
• Professional certifications related to Data Management or Master Data Management are preferred.

Related Work Experience

• Experience supporting complex global master data environments and business processes.
• Experience collaborating with Managed Service Providers and cross-functional business teams.
• Demonstrated experience driving data quality improvements and process optimization.
• Experience working within global and matrixed organizations preferred.

Skills Data Management & Governance

• Master Data Management
• Data Governance
• Data Stewardship
• Data Quality Management
• Master Data Lifecycle Management
• Reference Data Management
• Business Process Documentation
• Data Standards & Compliance

Technology & Analytics

• Dynamics 365, Grid, Profisee, Dynamics CRM
• Master Data Management Platforms
• Power BI
• Microsoft Excel
• Data Analysis and Reporting
• Workflow Management Tools
• Enterprise Data Platforms
• Data Integration Concepts

Business & Leadership Skills

• Stakeholder Management
• Process Improvement
• Root Cause Analysis
• Operational Excellence
• Cross-Functional Collaboration
• Problem Solving
• Communication and Influence
• Training and Knowledge Transfer
• Vendor and MSP Management
• Change Management

Company Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

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