At a Glance
- Tasks: Lead daily operations, ensuring smooth service delivery and high-quality customer experience.
- Company: Join a dynamic tech company focused on innovation and operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities for travel and networking.
- Why this job: Make a real impact by improving service delivery and team effectiveness.
- Qualifications: Experience in operations management within a tech or managed services environment.
The predicted salary is between 45000 - 55000 £ per year.
We currently have a live vacancy to welcome applications for the role of Operations Manager at our HQ in Fareham.
Working Pattern: This is a full-time position.
Location: This role will be based at our HQ in Fareham.
Reporting to: Operations Director.
Role Purpose: The Operations Manager is responsible for the effective day-to-day delivery of Cobweb’s Support and Managed Services operations. The role ensures that services run smoothly, predictably and in line with agreed standards, priorities and capacity, with a strong focus on execution, control and service quality. Acting as the operational anchor for daily delivery, the Operations Manager ensures customers experience consistent, reliable service from initial transfer to Support through to steady-state managed service support. A core focus of the role is managing end-to-end service flow across operational teams, ensuring clean handovers, minimal friction and clear ownership between Support, Managed Services, Onboarding and Professional Services. The Operations Manager leads operational performance through their direct reports, translating objectives into clear weekly and monthly delivery plans, balancing competing priorities and ensuring SLAs and service quality targets are consistently met. The role also provides clear operational insight through accurate reporting, proactive issue management and effective escalation. The Operations Manager plays a key role in continuously improving service delivery and team effectiveness through disciplined process adherence, continuous improvement and the practical use of AI and automation. The role is accountable for reducing rework, avoidable incidents and manual effort, while improving consistency, efficiency and customer experience. Working closely with the Operations Director and other senior stakeholders, the Operations Manager ensures operational delivery remains aligned to Cobweb’s service model, compliance requirements and growth objectives, while building capable, resilient operational teams.
Ideal Candidate: The ideal candidate will be an experienced, delivery-focused Operations Manager with a strong background in managing day-to-day service delivery within a managed services or technology-led environment. They will have a proven track record of keeping complex operational functions running smoothly, balancing service quality, customer experience and capacity across Support and Managed Services. Comfortable operating close to the detail, they will bring structure, pace and discipline to daily operations, ensuring priorities are clear and delivery is predictable. They will be a confident people manager who leads through clear expectations, coaching and accountability, and who is comfortable managing through direct reports. The successful candidate will demonstrate a continuous improvement mindset, with practical experience simplifying delivery through better processes, automation and the effective use of AI within operations. Collaborative and pragmatic, they will work closely with peers across the business to ensure joined-up delivery, while maintaining a strong focus on operational performance, customer outcomes and compliance.
This is a full-time position based in the UK but will require occasional travel to customer sites, industry and company events, including occasional international travel, as required. The role offers hybrid working, with a typical pattern of four days in the office and one day working from home. To undertake ad hoc tasks or other duties as required for the role.
Operations Manager in Fareham employer: Cobweb
At Cobweb, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Fareham HQ provides a supportive environment where Operations Managers can thrive, with opportunities for professional growth through continuous improvement initiatives and the integration of cutting-edge technology. With a strong emphasis on employee well-being and a hybrid working model, we ensure our team members enjoy a balanced work-life experience while delivering top-notch service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Fareham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their service delivery model and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase how you can improve their operational performance.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and improving processes. We suggest doing mock interviews with friends or mentors to get comfortable articulating your experiences and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Manager in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing service delivery and any relevant achievements that showcase your ability to keep operations running smoothly.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with our needs, especially your experience with continuous improvement and operational performance.
Showcase Your People Management Skills:Since this role involves leading teams, be sure to highlight your people management skills. Share examples of how you've coached and developed your team members to achieve their best.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cobweb
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of operations management, especially in a managed services or tech environment. Brush up on key concepts like service delivery, SLAs, and performance metrics. This will help you speak confidently about how you can ensure smooth operations.
✨Showcase Your People Management Skills
Be ready to discuss your experience in leading teams and managing direct reports. Think of specific examples where you've set clear expectations, coached team members, and held them accountable. This is crucial for demonstrating that you can lead effectively in this role.
✨Emphasise Continuous Improvement
Prepare to talk about your mindset for continuous improvement. Share examples of how you've simplified processes, implemented automation, or used AI to enhance service delivery. This shows that you're not just about maintaining the status quo but are keen on driving efficiency.
✨Align with Company Values
Research Cobweb’s service model and growth objectives. Be ready to explain how your operational strategies align with their goals. This demonstrates that you’re not only a fit for the role but also share their vision for customer experience and operational excellence.
