Contract 1st/2nd Line IT Support in Liverpool

Job Title: Contract 1st/2nd Line IT Support

Location: Warrington – Site Based

Day Rate: £200 to £220

Duration: 3 Months

Excellent opportunity to join the IT support team of a very well-established and expanding company based in Warrington.

They have a highly successful, rapidly growing presence and a reputation for excellent quality and service which the IT team also adhere to when delivering support to their users over multiple sites in the UK.

We are looking for a 1st/2nd line support contractor who is available to start at the beginning of January and has experience in the following:

• Lenovo and Dell hardware
• Microsoft 365 Platform
• Logitech Video Conferencing tools
• Extensive knowledge of Microsoft Windows 11

The Role

Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets.

• Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration.
• Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
• Document and track all incidents and service requests using the company\’s IT service management system
• Collaborate with the IT team to escalate more complex issues and ensure swift resolution.

What are we looking for:

Proven experience as an IT 1st / 2nd Line IT Support Analyst

• Technical Proficiency: Strong knowledge of Lenovo and Dell hardware, Microsoft 365 Platform, Logitech Video Conferencing tools, and extensive knowledge of Microsoft Windows 11.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, often on the first attempt.
• Customer Service Orientation: Excellent communication skills to understand user needs and provide timely updates and solutions.