At a Glance
- Tasks: Lead a team while providing 1st and 2nd line IT support.
- Company: Join a supportive company in Barrow-in-Furness with a focus on growth.
- Benefits: Enjoy 27 days annual leave, bank holidays, and excellent training opportunities.
- Other info: No prior management experience needed; we’ll train you to lead!
- Why this job: Kickstart your leadership journey in a dynamic IT environment.
- Qualifications: Two years of IT service desk experience and a full driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity for someone with experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness.
What is on offer?
- 27 days annual leave + Bank Holidays
- Excellent training and career development opportunities
What are we looking for?
- Two years plus of working in an IT service desk environment with good technical skills in:
- Win 11
- M365
- Hardware – desktop, laptop, printers
- Anti-virus/firewalls, patching
- Full driving license
On top of this you will want to develop your career into leadership and team management.
IT Service Desk Team Lead employer: Coburg Banks
Join our dynamic team in Barrow-in-Furness, where we prioritise employee growth and development. As an IT Service Desk Team Lead, you'll benefit from excellent training opportunities, a supportive work culture, and 27 days of annual leave plus bank holidays, all while being part of a collaborative environment that encourages leadership skills and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Coburg Banks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Coburg Banks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Coburg Banks!
✨Direct Apply to Coburg Banks
Let's not forget to apply directly through the Coburg Banks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Team Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Coburg Banks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Coburg Banks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Coburg Banks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
