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- Tasks: Provide 1st and 2nd line support while mentoring a team member.
- Company: Join a supportive team in Barrow-in-Furness with growth potential.
- Benefits: 27 days annual leave, bank holidays, and excellent training opportunities.
- Why this job: Kickstart your career in IT and develop leadership skills.
- Qualifications: Two years of IT service desk experience and technical skills required.
- Other info: Site-based role; driving license needed for commuting.
The predicted salary is between 30000 - 42000 £ per year.
Location: Barrow-in-Furness (5 days a week on site)
This is a fantastic opportunity for someone with a couple of years’ experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness.
What is on offer?
- 27 days annual leave + Bank Holidays
- Excellent training and career development opportunities
What are we looking for?
- Two years plus of working in an IT service desk environment with good technical skills in:
- Win 11
- M365
- Hardware – desktop, laptop, printers
- Anti-virus/firewalls, patching
IT Service Desk Analyst employer: Coburg Banks
Contact Detail:
Coburg Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT service desk roles. Think about your experiences with Win 11, M365, and hardware support. We want you to be ready to showcase your skills and how they fit the job description.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the training opportunities and what a typical day looks like for a service desk lead. This shows you're keen on growing and taking on new challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills with Win 11, M365, and hardware can shine through!
Craft a Compelling Cover Letter: Use your cover letter to express your passion for IT service desk roles and your desire to step into a leadership position. Let us know why you’re excited about this opportunity!
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with anti-virus, firewalls, and patching to show us you’re the right fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Coburg Banks
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, M365, and hardware troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and confidence.
✨Show Your Leadership Potential
Even if you haven't held a formal leadership role, think of times when you've taken the initiative or helped others. Prepare examples that demonstrate your ability to mentor or guide a team member, as this is key for the service desk lead position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or prioritising multiple tickets. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer service approach.
✨Plan Your Commute and Logistics
Since the role is site-based in Barrow-in-Furness, ensure you have a clear plan for your commute. Mentioning your driving license and how you’ll manage the daily travel can demonstrate your commitment and readiness for the job.
