Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of field engineers while providing hands-on IT support.
- Company: Join a successful digital agency as part of their MSP team.
- Benefits: Enjoy flexible home-based work with client site visits 3-4 days a week.
- Why this job: Be at the forefront of tech solutions for established digital clients.
- Qualifications: Experience in MSP environments and strong technical skills in cloud and networking.
- Other info: Work in a dynamic environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Role: IT Field Service Manager
Location: Richmond (Home based – 3-4 days per week on client sites)
We are looking for a technically hands-on IT Field Engineering/Service Manager to lead a small team of field Engineers and 1st / 2nd line IT support.
The company is an MSP that is part of a successful digital agency, and the majority of the clients you will support are well-established digital agency customers. Most are based within the Richmond, Slough, Farnham triangle.
You will be hands-on alongside the field engineers you manage and will be working on support and leading projects with time on client sites expected to be three to four days each week.
Experience
- You will have experience of working for an MSP
- Technically you will have both on-prem and cloud experience – server 2016-2022
- We would also expect you to have decent networking knowledge – VLAN’s, DNS, Firewalls.
- We would also expect you to have experience in technologies such as VMWare.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
#J-18808-Ljbffr
IT Field Service Manager employer: Coburg Banks
Contact Detail:
Coburg Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Manager
✨Tip Number 1
Make sure to highlight your hands-on experience in both on-prem and cloud environments during your conversations. This role requires a strong technical background, so be ready to discuss specific projects where you've successfully implemented solutions.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as VMWare and networking concepts like VLANs and DNS. Being able to speak confidently about these topics will set you apart from other candidates.
✨Tip Number 3
Since this role involves leading a small team, prepare examples of your leadership experience. Think about times when you've successfully managed a team or project, and be ready to share those stories during your discussions.
✨Tip Number 4
Network with professionals in the MSP sector, especially those who have worked with digital agencies. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace IT Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MSPs and your technical skills, especially in on-prem and cloud environments. Include specific examples of your work with server technologies (2016-2022) and networking knowledge.
Craft a Strong Cover Letter: In your cover letter, emphasize your leadership experience and your hands-on approach to IT support. Mention your familiarity with the Richmond, Slough, Farnham area and how you can contribute to the team and clients.
Showcase Relevant Projects: If you've led projects or worked on significant IT implementations, be sure to include these in your application. Detail your role, the technologies used (like VMWare), and the outcomes achieved.
Highlight Soft Skills: As an IT Field Service Manager, soft skills are just as important as technical skills. Highlight your communication, teamwork, and problem-solving abilities in your application to show that you can effectively lead a team and interact with clients.
How to prepare for a job interview at Coburg Banks
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with both on-prem and cloud technologies, especially server versions 2016-2022. Highlight specific projects where you utilized your networking knowledge, including VLANs, DNS, and Firewalls.
✨Demonstrate Leadership Skills
Since the role involves leading a team of field engineers, share examples of how you've successfully managed teams in the past. Discuss your approach to mentoring and supporting junior staff, as well as how you handle project management.
✨Understand the Client Base
Research the types of clients the company serves, particularly those in the digital agency space. Be ready to explain how your previous experiences align with their needs and how you can add value to their existing client relationships.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview that test your problem-solving skills in real-time. Practice articulating your thought process while troubleshooting common IT issues that may arise on client sites.
