Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot IT equipment for retail locations.
- Company: Join a leading national trade retail group focused on technology and customer service.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that ensures smooth operations in retail environments.
- Qualifications: Experience in IT support or a strong desire to learn; knowledge of Microsoft systems and networking required.
- Other info: Field-based role with travel to various locations; must have a full driving license.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an IT Field Service Engineer for a national trade retail group. Your primary responsibility is installation, maintenance, and troubleshooting of all core IT equipment (including networking) based at Profit Centres, Service Centres, and Credit Offices to ensure they can trade without concern. This role is field-based and requires you to provide appropriate assistance, advice, and support to internal customers. You will visit remote Profit Centres based on a defined schedule and provide reports from each. The field service engineer will participate in completing service desk tickets as assigned by the Service Desk manager.
What are we looking for:
- Experience working in a similar role or keen to get into a field-based role.
- Excellent knowledge of Microsoft Operating Systems and Applications.
- Fundamental networking knowledge.
- Printers and Print Management.
- Payment service and PDQ installation.
- Mobile Phone setup and management.
- High level of technical skills around printing, terminals, laptops.
- Basic knowledge of all key infrastructure elements.
- Full Driving License and car.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Retail and Technology, Information and Media
IT Field Service Engineer employer: Coburg Banks
Contact Detail:
Coburg Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific IT equipment and software mentioned in the job description. Understanding Microsoft Operating Systems, networking fundamentals, and print management will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Highlight any previous experience you have in field service roles or similar positions. Be ready to share examples of how you've successfully resolved technical issues on-site, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your approach to customer service. Since you'll be providing support to internal customers, showcasing your communication skills and ability to explain technical concepts in layman's terms can set you apart from other candidates.
✨Tip Number 4
Make sure you have a valid driving licence and are comfortable with travel, as this role is field-based. Being able to demonstrate your reliability and readiness to visit various locations will be crucial in your discussions with us.
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and field service roles. Emphasise your knowledge of Microsoft Operating Systems, networking, and any previous work with printers and payment services.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your technical skills and ability to provide support to internal customers.
Showcase Technical Skills: Clearly outline your technical skills related to the job description. Include any certifications or training you have in IT, networking, or related fields to strengthen your application.
Follow Application Instructions: Ensure you follow all application instructions provided by the company. This includes submitting your application through our website and including all required documents, such as your CV and cover letter.
How to prepare for a job interview at Coburg Banks
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Operating Systems, networking, and print management. Bring examples of past troubleshooting scenarios you've handled, as this will demonstrate your technical proficiency.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities of an IT Field Service Engineer. Knowing how to install and maintain core IT equipment will help you answer questions confidently and show that you're a good fit for the role.
✨Demonstrate Customer Service Skills
Since the role involves providing support to internal customers, be ready to share examples of how you've successfully assisted clients or colleagues in the past. Highlight your communication skills and ability to work under pressure.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
