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- Tasks: Lead the outbound dialler system to boost contact centre efficiency.
- Company: Join a dynamic financial services contact centre based in Derby.
- Benefits: Enjoy a competitive salary, pension, and 25 days holiday plus Bank Holidays.
- Why this job: Be at the forefront of integrating AI and chatbots in a growing company.
- Qualifications: 3+ years as a dialler specialist with strong IT and analytical skills required.
- Other info: Work from home with bi-monthly office visits in Derby.
The predicted salary is between 44000 - 66000 £ per year.
Location: Home based with 2 days per week in Derby
Salary: £55,000 to £60,000
Benefits: Pension, 25 days holiday plus Bank Holidays.
We’re looking for a hands-on Dialler Specialist to take the reins of an outbound dialler system and help maximise contact centre efficiency and performance for a small financial services contact centre based in Derby. They are looking to integrate AI and chatbots, so experience in this area will be required as well as API integration experience. This role can be based from home with twice monthly visits to their offices in Derby.
What are we looking for?
- You will have a minimum of 3 years’ experience as a dialler specialist or manager with a strong understanding of dialler systems and campaign configuration.
- Strong IT skills as you will have full technical responsibility for the dialler and associated software.
- Experience of API Integration.
- Experience of implementing AI and Chatbots.
- High level of analytical skills with a keen attention to detail.
Dialler Specialist employer: Coburg Banks
Contact Detail:
Coburg Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Specialist
✨Tip Number 1
Familiarise yourself with the latest dialler technologies and trends, especially those related to AI and chatbots. This will not only help you understand the role better but also show your potential employer that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the contact centre and dialler management space. Attend relevant webinars or local meetups to connect with others who might provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved dialler performance in previous roles. Be ready to share metrics or outcomes that demonstrate your impact on efficiency and effectiveness.
✨Tip Number 4
Research the company’s current use of technology and their approach to customer service. Tailoring your conversation to align with their goals and challenges can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Dialler Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a dialler specialist or manager. Emphasise your understanding of dialler systems, campaign configuration, and any relevant technical skills, especially in API integration and AI implementation.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention your hands-on experience with outbound dialler systems and how you've maximised contact centre efficiency in previous roles. Don't forget to include your familiarity with AI and chatbots.
Showcase Analytical Skills: Provide examples in your application that demonstrate your high level of analytical skills and attention to detail. This could be through specific projects or achievements where your analytical abilities led to improved outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Coburg Banks
✨Showcase Your Dialler Expertise
Be prepared to discuss your previous experience with dialler systems in detail. Highlight specific campaigns you've managed and the outcomes achieved, as this will demonstrate your hands-on knowledge and ability to maximise contact centre efficiency.
✨Demonstrate Technical Proficiency
Since the role requires strong IT skills, be ready to talk about your technical background. Discuss any relevant software you've worked with, particularly focusing on API integration and how you've implemented AI and chatbots in past roles.
✨Highlight Analytical Skills
Given the importance of analytical skills for this position, prepare examples that showcase your attention to detail and how you've used data to drive decisions. This could include metrics from previous campaigns or improvements made based on your analysis.
✨Prepare Questions About the Company’s Future
Show your interest in the company by preparing thoughtful questions about their plans for integrating AI and chatbots. This not only demonstrates your enthusiasm for the role but also your forward-thinking mindset regarding industry trends.
