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- Tasks: Manage and optimise an outbound dialler system for a financial services contact centre.
- Company: Join a dynamic small financial services team based in Derby, focused on innovation.
- Benefits: Enjoy a competitive salary, pension, 25 days holiday, plus bank holidays.
- Why this job: Be at the forefront of integrating AI and chatbots in a growing industry.
- Qualifications: 3+ years as a dialler specialist, strong IT skills, and experience with API integration.
- Other info: Work from home with bi-monthly office visits in Derby.
The predicted salary is between 46200 - 57600 £ per year.
Location: Home based with 2 days per week in Derby
Salary: £55,000 to £60,000
Benefits: Pension, 25 days holiday plus Bank Holidays.
We’re looking for a hands-on Dialler Specialist to take the reins of an outbound dialler system and help maximise contact centre efficiency and performance for a small financial services contact centre based in Derby. They are looking to integrate AI and chatbots, so experience in this area will be required as well as API integration experience. This role can be based from home with twice monthly visits to their offices in Derby.
What are we looking for?
- You will have a minimum of 3 years’ experience as a dialler specialist or manager with a strong understanding of dialler systems and campaign configuration.
- Strong IT skills as you will have full technical responsibility for the dialler and associated software.
- Experience of API Integration.
- Experience of implementing AI and Chatbots.
- High level of analytical skills with a keen attention to detail.
Dialler Specialist employer: Coburg Banks
Contact Detail:
Coburg Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Specialist
✨Tip Number 1
Familiarise yourself with the latest dialler technologies and trends, especially those related to AI and chatbots. This will not only help you understand the role better but also show your potential employer that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the contact centre and dialler management space. Attend relevant webinars or local meetups to connect with others who might provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved dialler performance in previous roles. Be ready to share metrics or outcomes that demonstrate your impact on efficiency and effectiveness.
✨Tip Number 4
Research the company’s current use of technology and their approach to customer service. Tailoring your conversation to align with their goals can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Dialler Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a dialler specialist or manager. Focus on your understanding of dialler systems, campaign configuration, and any relevant technical skills, especially in API integration and AI implementation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to maximise contact centre efficiency and performance, and how your skills align with their needs.
Showcase Technical Skills: Since the role requires strong IT skills, be sure to detail your technical expertise in dialler systems and associated software. Include any relevant projects where you successfully integrated AI or chatbots.
Highlight Analytical Skills: Given the emphasis on analytical skills in the job description, provide examples of how you've used data analysis to improve performance in previous roles. This could include metrics you've tracked or improvements you've implemented based on your findings.
How to prepare for a job interview at Coburg Banks
✨Showcase Your Dialler Expertise
Be prepared to discuss your previous experience with dialler systems in detail. Highlight specific campaigns you've managed and the impact of your work on contact centre efficiency.
✨Demonstrate Technical Skills
Since the role requires strong IT skills, be ready to talk about your technical knowledge. Discuss any relevant software you've worked with and your experience with API integration.
✨Highlight AI and Chatbot Experience
As the company is looking to integrate AI and chatbots, share examples of how you've implemented these technologies in past roles. Explain the benefits they brought to the contact centre operations.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills. Be ready to provide examples of how you've used data to make decisions or improve processes, showcasing your attention to detail.
