At a Glance
- Tasks: Manage service tickets and provide 1st line support in a dynamic tech environment.
- Company: Join a leading international technology solutions provider with a focus on innovation.
- Benefits: Competitive salary, bonus opportunities, and a chance to work with diverse clients.
- Other info: Exciting career growth in a supportive team, with a focus on professional development.
- Why this job: Be at the heart of service delivery and make a real impact on customer experiences.
- Qualifications: 4+ years in Service Desk or Incident Management, strong Microsoft 365 skills required.
The predicted salary is between 30000 - 35000 £ per year.
A leading international technology solutions provider is looking for an IT Service Desk Operative to join its Cloud Management Centre team. Working across sectors including Finance, Manufacturing and Retail, this role sits at the heart of service delivery-owning incidents from initial logging through to resolution while ensuring SLA performance and an exceptional customer experience.
Key responsibilities include:
- Managing and progressing service tickets through to closure
- Providing 1st line support and coordinating incident escalations and change requests
- Working with technical teams, customers, partners and vendors to drive resolution
- Supporting remote monitoring operations and service desk administration
- Producing service performance reports and customer insights
- Maintaining accurate records, documentation and reporting
The ideal candidate will have:
- 4 years or more experience in Service Desk, Incident Management or Managed Services environments
- Knowledge of ticketing systems and 1st line support processes
- Strong Microsoft 365 skills
- Excellent communication, organisation and stakeholder management abilities
- A proactive, self-driven approach with strong attention to detail
To be considered for this role you must live within a daily commutable distance of Milton Keynes. Security Clearance is required for this position (or willingness to undergo clearance).
This is an opportunity to join a growing technology business delivering critical services to a broad and varied client base.
IT Service Desk - Managed Services in Milton Keynes employer: Coburg Banks Limited
As a leading international technology solutions provider, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our Milton Keynes location offers a collaborative environment where you can thrive in your IT Service Desk role, supported by comprehensive training and a commitment to excellence in service delivery. With competitive salaries, performance bonuses, and the opportunity to work with diverse sectors, we are dedicated to ensuring our employees find meaningful and rewarding careers with us.
