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- Tasks: Provide top-notch IT support, troubleshoot issues, and assist users both remotely and in person.
- Company: Dynamic tech company based in London, focused on employee growth and collaboration.
- Benefits: Competitive salary, pension scheme, and opportunities for training and certifications.
- Other info: Great location near Highbury & Islington station with excellent career progression opportunities.
- Why this job: Join a passionate team and kickstart your IT career with real-world experience.
- Qualifications: Around a year's helpdesk experience and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
Role: IT Support Technician
Location: Office based Islington, London, N1
Salary: £25,000 to £30,000
Benefits: Pension, IT Qualifications
Headquartered in London and operating across Europe, our client is looking for a proactive and enthusiastic Junior IT Support Technician to join their growing team. The successful candidate will become part of their frontline IT support team, acting as the first point of contact for end users by logging, troubleshooting, and resolving IT issues both remotely and in person.
We are looking for someone with a genuine passion for IT, a strong willingness to learn new technologies, and a commitment to developing their technical skills and career. This is a full-time, office-based position located in North London N1, just a short walk from Highbury & Islington station.
- Provide technical support remotely and on-site to resolve IT issues efficiently
- Respond to helpdesk requests and incidents via phone and email
- Assist with user account creation and system access management
- Support device setup, pre-configuration, and IT asset management
- Deliver excellent customer service and technical support to users
- Work collaboratively within the IT team to ensure smooth day-to-day operations
We are looking for you to have around a year's experience in helpdesk support with strong problem-solving skills with a logical and methodical approach and experience in the following:
- Knowledge of Microsoft Desktop and Office 365 products
- Understanding of Email systems, OneDrive, and SharePoint
- Basic knowledge of networking protocols and devices
- Working knowledge of virtual environments
- Ability to troubleshoot both on-premise and remote issues
- Excellent spoken and written English communication skills
They are committed to supporting employee growth and development. Opportunities for progression are available, including company-funded training and certifications such as CompTIA Network+ and other relevant IT qualifications.
Technical Support Specialist - IT Software in London employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - IT Software in London
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft Desktop and Office 365 products, as well as networking basics. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you'd tackle them. Being able to demonstrate your troubleshooting approach can really set you apart.
✨Tip Number 3
Show off your customer service skills! Remember, you're not just fixing tech problems; you're helping people. Be ready to share examples of how you've provided excellent support in the past.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your enthusiasm for joining our team right from the start.
We think you need these skills to ace Technical Support Specialist - IT Software in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Microsoft products and troubleshooting, to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to express your passion for IT and your eagerness to learn. Share specific examples of how you've solved problems in the past, as this will resonate with us and show your proactive attitude.
Show Off Your Communication Skills: Since excellent communication is key in this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Coburg Banks Limited
✨Know Your Tech
Brush up on your knowledge of Microsoft Desktop and Office 365 products, as well as basic networking protocols. Be ready to discuss how you've used these tools in past roles or projects. This shows your genuine passion for IT and readiness to tackle the technical challenges.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've approached troubleshooting in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your logical and methodical approach to resolving IT issues.
✨Customer Service is Key
Since you'll be delivering excellent customer service, think of instances where you've gone above and beyond to help a user. Highlight your communication skills and how you ensure users feel supported and valued during their IT issues.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT environment and team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. For example, ask about the types of IT issues they commonly face or how they support employee development.